IT Support Specialist II — Global Operations Tech

Amazon Inc.; Loveland (CO); Presencial; USD 31.000 - 42.000; Jornada completa

Descripción de la vacante

Amazon Inc. is seeking an IT Support Associate II to assist the operations team with resolving technical problems across Amazon Operations facilities in a defined geographic area.

The role offers opportunities for career development and hands-on IT infrastructure support, with a focus on issue resolution and continuous learning. Starting compensation includes comprehensive health benefits and a competitive hourly wage.

Formación

• 1+ years of Windows, Mac or Linux OS support experience.
• Experience troubleshooting integrated and interdependent computer systems.
• Ability to lift up to 49 pounds and stand/walk for long shifts.
• Experience in a high-service, fast-paced environment with strong customer service.

Responsabilidades

• Allocate, maintain, and troubleshoot IT equipment in Amazon Operations facilities.
• Handle support requests and procedures across the network.
• Assist in training new hires.
• Continuously learn new technologies.
• Support customers from multiple buildings in the area, and remote customers.
• Travel within local or regional area to support our customers.

Conocimientos

IT support

Customer service

Troubleshooting

Hardware handling

Communication

Herramientas

CompTIA A+

CompTIA Network+

Cisco CCNA

Linux (Redhat)

AWS

Descripción del empleo

Amazon Inc. is seeking an IT Support Associate II to assist the operations team with resolving technical problems across Amazon Operations facilities in a defined geographic area.

The role offers opportunities for career development and hands-on IT infrastructure support, with a focus on issue resolution and continuous learning. Starting compensation includes comprehensive health benefits and a competitive hourly wage.