IT Support Specialist II — Operations Tech

Amazon; Bondurant (IA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) matching

Paid parental leave

Job summary

Amazon.com Services LLC is hiring an IT Support Associate II in Bondurant, IA. You will support the operations team by troubleshooting IT equipment and resolving a variety of technical issues across dierent devices and networks.

The role requires handling multiple buildings and remote sites, with a focus on fast, accurate service. Starting pay reflects Day 1 benefits including healthcare and 401(k) matching.

Qualifications

• Experience troubleshooting computer systems in a dynamic environment.
• Strong customer service orientation and communication skills.
• Ability to lift up to 49 pounds and stand for long shifts.
• Familiarity with multiple operating systems (Windows, Mac, Linux).

Responsibilities

• Allocate, maintain and troubleshoot IT equipment in Amazon Operations facilities.
• Handle support requests and procedures across the network.
• Assist in training new hires and continuous learning of technologies.
• Support customers from multiple buildings and remote sites.

Skills

Windows/Linux/Mac support

Customer service

IT equipment troubleshooting

Physical stamina

Team collaboration

Tools

CompTIA A+

CompTIA Network+

Cisco/CCNA

Linux (Red Hat)

AWS

Job description

Amazon.com Services LLC is hiring an IT Support Associate II in Bondurant, IA. You will support the operations team by troubleshooting IT equipment and resolving a variety of technical issues across dierent devices and networks.

The role requires handling multiple buildings and remote sites, with a focus on fast, accurate service. Starting pay reflects Day 1 benefits including healthcare and 401(k) matching.