IT Support Specialist II — Onsite & Local Travel

Burlington Stores, Inc.; Beverly (NJ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Employee discount

Job summary

Burlington Stores, Inc. is seeking an IT Support Specialist II to provide in-person and remote assistance across corporate and distribution environments in Edgewater Park, NJ.

The role emphasizes customer service, detailed incident tracking, and collaboration with the Technical Services team. Qualifications include an Associate’s degree or equivalent, 3–5 years of IT support, and experience with Windows, macOS, iOS, Android, ServiceNow, Intune, and Zebra printers.

Qualifications

• Associate’s degree or equivalent work experience required.
• A+ certification or equivalent PC support certification preferred.
• 3–5 years of relevant IT support experience.
• Strong knowledge of Windows, macOS, iOS, Android and common software.

Responsibilities

• Provide technical support for corporate, supply chain, field, and distribution environments.
• Deliver timely responses with clear communication and follow-up.
• Maintain an incident diary and document steps taken to resolve issues.
• Collaborate with team on deployments, migrations, and projects.

Skills

Customer service

Communication

Troubleshooting

Networking concepts

Cloud platforms

Mobile device management

Education

Associate’s Degree or equivalent

Tools

ServiceNow

Intune

Azure

Zebra printers

Job description

Burlington Stores, Inc. is seeking an IT Support Specialist II to provide in-person and remote assistance across corporate and distribution environments in Edgewater Park, NJ.

The role emphasizes customer service, detailed incident tracking, and collaboration with the Technical Services team. Qualifications include an Associate’s degree or equivalent, 3–5 years of IT support, and experience with Windows, macOS, iOS, Android, ServiceNow, Intune, and Zebra printers.