IT Support Specialist 1

Burlington Stores, Inc.; Ellabell (GA); On-site; USD 21,490 - 30,307; Full time

Benefits offered by this job

Associate discount

Competitive wages

Flexible hours

Job summary

Burlington Stores, Inc. is hiring for a Full-Time IT Support role in Georgia (Ellabell). The position emphasizes in-person service with some phone support and requires strong Windows/macOS/iOS/Android knowledge.

You will work under supervision, complete tasks promptly, log incidents, and collaborate on deployments while ensuring excellent customer service and clear communication. Travel to locations may be required.

Qualifications

• Associate’s Degree or equivalent work experience required.
• A+ Certification, or equivalent certification relevant to PC support.
• 2+ years of relevant work experience in the field or a related area.

Responsibilities

• Addressing tasks effectively and efficiently promptly.
• Providing excellent customer service with clear communication and follow-up.
• Maintaining a detailed incident log of steps to resolve issues.
• Collaborating with team on projects including software/hardware deployments.
• Reporting progress to supervisor and manager; travel may be required.

Skills

Windows 11

macOS

iOS

Android

Networking basics

Customer service

Communication

Troubleshooting

Azure/Intune

Education

Associate’s Degree or equivalent

Tools

Intune

Azure

Remote support tools

Job description

Position Overview

Support will primarily be provided through in-person communication, though it may also require using remote methods like phone assistance. The position demands an understanding of various concepts, practices, and procedures in the field. Achieving goals will depend on the guidance of management and colleagues.

A Day In The Life

This position involves performing various tasks related to technical support. The role requires both individual and teamwork, with the associate working under the guidance of the manager and director. Attention to detail and the ability to work under supervision are crucial for success in this position.

This includes, but is not limited to:

• Addressing tasks effectively and efficiently promptly.
• Providing excellent customer service by ensuring prompt responses, clear communication, and consistent follow-up.
• Maintaining a detailed incident log that documents the steps taken to resolve issues and fulfill requests.
• Collaborating with the team on various projects, including large-scale software or hardware deployments and migrations.
• Consistently reporting on different aspects of the job to both the supervisor and manager.
• Travel to various locations may be required.

You’ll Come With

Education

• Associate’s Degree or equivalent work experience required

Licenses/Certification/Registration

• A+ Certification, or equivalent certification relevant to PC support

Experience

• Possesses 2+ years of relevant work experience in the field or a related area

Skills and Abilities

• Strong knowledge of Windows 11, macOS, iOS, Android, as well as standard software applications
• Excellent customer service and communication skills with the ability to explain technical concepts to non-technical users
• Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting tools
• Experience with cloud platforms (e.g., Azure, Intune) and mobile device management is a plus
• Effective problem-solving skills and attention to detail

Come join our team. You’re going to like it here!

You will enjoy competitive wages, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.

Min-Mid $15.60 - $22.00

Posting Number R103463

Location Georgia-Ellabell

Address 447 Logistics Drive

Zip Code 31308

Pay Rate Hourly

Career Site Category Corporate

Position Category Information Technology

Job Type Full-Time

Remote Type In Office/On-site

Evergreen No