Technical Support I

Burlington Stores, Inc.

Riverside (CA)

On-site

USD 21,490 - 30,307

Full time

14 days+

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Benefits offered by this job

Medical, dental, and vision coverage

Life and disability insurance

401(k) plan

Employee discount

Job summary

Burlington Stores, Inc. is looking for an IT Support Specialist I in Riverside, California. This position involves providing in-person and remote technical support across corporate and distribution center environments. Candidates should have strong customer service skills, a relevant degree, and experience with Windows systems and networking.

The role requires the ability to lift 50 lbs and entails local travel. The Company offers competitive wages, flexible hours, and an extensive benefits package, including medical coverage and a 401(k) plan.

Qualifications

Minimum 1 to 3 years of relevant work experience.
Ability to lift 50 lbs.
Experience in customer service roles.

Responsibilities

Provide technical support for various environments.
Document steps taken to resolve issues.
Collaborate with the team on projects.

Skills

Customer service skills

Problem-solving

Technical communication

Windows 11 knowledge

Networking concepts (TCP/IP, DNS, DHCP)

Experience with cloud platforms

Familiarity with ServiceNow

Education

Associates Degree or equivalent work experience

A+ Certification or equivalent

Tools

ServiceNow

Zebra Thermal Printers

Job description

Position Overview

The IT Support Specialist I provides technical support for the corporate, supply chain, field, and distribution center environments. This position involves carrying out various tasks related to technical support. The job requires both individual and teamwork, and the associate will work under the guidance of the manager and director. Attention to detail and working with supervision are crucial to the success of the position. The provision of support will predominantly be through in-person communication, although it may necessitate recourse to remote support methods such as telephonic assistance. The post requires familiarity with a diverse range of concepts, practices, and procedures in the field, and the attainment of goals is subject to the guidance of management and peers.

A Day In The Life

Effectively and efficiently address tasks promptly.
Provide excellent customer service by ensuring timely responses, clear communication, and consistent follow-up.
Required to maintain a detailed incident diary documenting steps taken to resolve issues and fulfill requests.
Collaborate with the team on various projects, including large-scale software or hardware deployments and migrations.
Consistently report on different aspects of the job to both the supervisor and manager.
Local travel to various locations will be required.

Hours in role are 2:30pm - 10:30pm.

You’ll Come With

Education

Associates Degree or equivalent work experience required
A+ Certification, or equivalent certification relevant to PC support
Possesses 1 to 3 years of relevant work experience in the field or a related area
Strong knowledge of Windows 11, macOS, IOS, Android, as well as standard software applications
Excellent customer service and communication skills with the ability to explain technical concepts to non-technical users
Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting tools
Experience with cloud platforms (e.g., Azure, Intune) and mobile device management is a plus
Experience with ServiceNow and Zebra Thermal Printers is a plus
Effective problem-solving skills and attention to detail

Physical Requirements

Ability to lift 50 lbs
Local travel required

Benefits

You will enjoy competitive wages, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Individual pay decisions will be based on a variety of factors, such as but not limited to qualifications, education, job-related skills, relevant experience, and geographic location.

Job Details