IT Support Specialist II

Burlington Stores, Inc.; Beverly (NJ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Employee discount

Job summary

Burlington Stores, Inc. is seeking an IT Support Specialist II to provide in-person and remote assistance across corporate and distribution environments in Edgewater Park, NJ.

The role emphasizes customer service, detailed incident tracking, and collaboration with the Technical Services team. Qualifications include an Associate’s degree or equivalent, 3–5 years of IT support, and experience with Windows, macOS, iOS, Android, ServiceNow, Intune, and Zebra printers.

Qualifications

• Associate’s degree or equivalent work experience required.
• A+ certification or equivalent PC support certification preferred.
• 3–5 years of relevant IT support experience.
• Strong knowledge of Windows, macOS, iOS, Android and common software.

Responsibilities

• Provide technical support for corporate, supply chain, field, and distribution environments.
• Deliver timely responses with clear communication and follow-up.
• Maintain an incident diary and document steps taken to resolve issues.
• Collaborate with team on deployments, migrations, and projects.

Skills

Customer service

Communication

Troubleshooting

Networking concepts

Cloud platforms

Mobile device management

Education

Associate’s Degree or equivalent

Tools

ServiceNow

Intune

Azure

Zebra printers

Job description

Position Overview

The IT Support Specialist II provides technical support for the corporate, supply chain, field, and distribution center environments. This position involves carrying out various tasks related to technical support. The role requires individual and teamwork, and the associate will work under the guidance of the manager and director. Attention to detail and working with supervision are crucial to the success of the position. Support will be provided primarily through in‑person communication, but may also use remote methods such as telephonic assistance. The post requires familiarity with diverse concepts, practices, and procedures; attainment of goals is guided by management and peers. The position requires onsite presence, Monday through Friday during normal business hours, at Edgewater Park, NJ. After hours and on‑call support will be required after onboarding.

A Day In The Life

As a Support Specialist II, the candidate will be responsible for completing essential functions to help the Technical Services team succeed, including, but not limited to:

• Effectively and efficiently address tasks promptly.
• Provide excellent customer service by ensuring timely responses, clear communication, and consistent follow‑up.
• Maintain a detailed incident diary documenting steps taken to resolve issues and fulfill requests.
• Collaborate with the team on various projects, including large‑scale software or hardware deployments and migrations.
• Consistently report on different aspects of the job to both the supervisor and manager.
• Travel locally to various locations as required.

Qualifications

Associate’s Degree or equivalent work experience required. A+ Certification or equivalent certification relevant to PC support required. Possesses 3 to 5 years of relevant work experience in the field or related area required. Strong knowledge of Windows 11, macOS, iOS, Android, and standard software applications. Excellent customer service and communication skills with the ability to explain technical concepts to non‑technical users. Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting tools. Experience with cloud platforms (e.g., Azure, Intune) and mobile device management. Experience with troubleshooting and supporting Zebra thermal printers; PPME experience is a plus. Experience with ServiceNow and ServiceNow reporting. Effective problem‑solving skills and attention to detail.

Benefits

You will enjoy competitive wages, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full‑time associates are also eligible for paid time off, paid holidays and a 401(k) plan. Burlington provides training and development opportunities so associates can grow with the company.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.