On-Site IT Technician - DC Troubleshooting & Support

brobstongroup.com - Jobboard; Newark (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

brobstongroup.com - Jobboard is looking for a Technician 1 to provide on-site technical support at Nordstrom's Newark Distribution Center. This role involves troubleshooting computer systems, hardware, and software while ensuring adherence to service level agreements.

The ideal candidate has a Bachelor's degree or equivalent experience and at least 2 years in service management and tech support. Responsibilities include analyzing problems, delivering efficient solutions, and maintaining operational continuity while protecting sensitive data.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Minimum 2 years' experience in service management.
• 2 years' experience troubleshooting technical equipment.

Responsibilities

• Provide in-person troubleshooting and technical assistance to end users.
• Use work management systems to prioritize backlog and communicate issues.
• Analyze problems, develop technical solutions, and implement fixes.

Skills

Problem-solving skills

Technical troubleshooting

Ability to learn quickly

Customer service skills

Education

Bachelor's degree in a related field

Tools

Windows 10/11

Dell desktops/laptops

Zebra handheld scanners

Thermal label printers

Laser printers

Job description

brobstongroup.com - Jobboard is looking for a Technician 1 to provide on-site technical support at Nordstrom's Newark Distribution Center. This role involves troubleshooting computer systems, hardware, and software while ensuring adherence to service level agreements.

The ideal candidate has a Bachelor's degree or equivalent experience and at least 2 years in service management and tech support. Responsibilities include analyzing problems, delivering efficient solutions, and maintaining operational continuity while protecting sensitive data.