IT Support Specialist I: On-Site Tech & Customer Service

Burlington Stores, Inc.; Ellabell (GA); On-site; USD 21,490 - 30,307; Full time

Benefits offered by this job

Associate discount

Competitive wages

Flexible hours

Job summary

Burlington Stores, Inc. is hiring for a Full-Time IT Support role in Georgia (Ellabell). The position emphasizes in-person service with some phone support and requires strong Windows/macOS/iOS/Android knowledge.

You will work under supervision, complete tasks promptly, log incidents, and collaborate on deployments while ensuring excellent customer service and clear communication. Travel to locations may be required.

Qualifications

• Associate’s Degree or equivalent work experience required.
• A+ Certification, or equivalent certification relevant to PC support.
• 2+ years of relevant work experience in the field or a related area.

Responsibilities

• Addressing tasks effectively and efficiently promptly.
• Providing excellent customer service with clear communication and follow-up.
• Maintaining a detailed incident log of steps to resolve issues.
• Collaborating with team on projects including software/hardware deployments.
• Reporting progress to supervisor and manager; travel may be required.

Skills

Windows 11

macOS

iOS

Android

Networking basics

Customer service

Communication

Troubleshooting

Azure/Intune

Education

Associate’s Degree or equivalent

Tools

Intune

Azure

Remote support tools

Job description

Burlington Stores, Inc. is hiring for a Full-Time IT Support role in Georgia (Ellabell). The position emphasizes in-person service with some phone support and requires strong Windows/macOS/iOS/Android knowledge.

You will work under supervision, complete tasks promptly, log incidents, and collaborate on deployments while ensuring excellent customer service and clear communication. Travel to locations may be required.