School IT Tech Support Specialist – On‑Site & Remote

Burlington School District; Burlington (VT); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Job summary

Burlington School District Information Technology is seeking three Tech Support Specialists to maintain and support hardware (computers/laptops, Chromebooks, iPads), software applications, and related equipment across district schools in Burlington, Vermont.

The ideal candidate will be a team player with strong communication and time-management skills, able to assist staff and students with varying IT abilities.

Qualifications

• High school diploma; associate degree in IT preferred.
• Experience with Windows 10/11.
• Familiar with MacOS.
• Experience with Chromebooks and iPads.
• Experience with wired and wireless networks.
• Familiar with Mobile Device Management systems.
• Familiar with display technologies (TVs, projectors, interactive displays).
• Familiar with Google Workspace (Gmail, Drive, etc.).

Responsibilities

• Diagnose and troubleshoot hardware, network, and software problems.
• Process tech support tickets for district schools.
• Install and upgrade hardware and software programs.
• Communicate with end users during the support process.
• Maintain user accounts and passwords for various services.
• Maintain software and hardware inventories and IT support documentation.
• Provide on-site, remote and phone support to multiple schools
• Provide customer support through the district phone help desk.
• Process warranty repair claims.
• Interact with students to resolve issues with district issued devices.
• Work with district staff and students to meet changing technology needs.
• Collaborate with colleagues on the Tech Integration and Data Teams.
• Communicate and operate as a professional support representative.

Skills

Communication skills

Time management

Organizational skills

Independent work

Adaptability

Self-motivation

Customer service

IT support

Student support

Problem solving

Education passion

Lifting ability

Education

High school diploma

Associate degree in IT

Tools

Windows 10/11

MacOS

Chromebooks & iPads

Wired & wireless networks

MDM systems

Display technologies

Disk cloning/imaging

Google Workspace

Job description

Burlington School District Information Technology is seeking three Tech Support Specialists to maintain and support hardware (computers/laptops, Chromebooks, iPads), software applications, and related equipment across district schools in Burlington, Vermont.

The ideal candidate will be a team player with strong communication and time-management skills, able to assist staff and students with varying IT abilities.