IT Support Associate II — Field Tech, Operations

Amazon; Burlington (NJ); On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

Day 1 healthcare

401(k) matching

Paid parental leave

Casual dress code

Job summary

Amazon IT Support Associate II, based in the Burlington, NJ area, supports the operations team across multiple facilities. You will troubleshoot IT equipment, handle support requests, and help train new hires while traveling regionally to support customers and maintain operations across sites.

The role offers competitive pay, Day 1 healthcare, 401(k) matching, and a casual dress code across locations.

Qualifications

• Experience troubleshooting integrated and interdependent computer systems.
• Experience in a dynamic environment with a high degree of customer service.
• 1+ years of Windows, Mac or Linux operating systems support experience or equivalent.

Responsibilities

• Allocating, maintaining, and troubleshooting IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Traveling within your local or regional area to support our customers.

Skills

Troubleshooting interdependent systems

Customer service excellence

Windows/mac/linux support

Physical stamina

Job description

Amazon IT Support Associate II, based in the Burlington, NJ area, supports the operations team across multiple facilities. You will troubleshoot IT equipment, handle support requests, and help train new hires while traveling regionally to support customers and maintain operations across sites.

The role offers competitive pay, Day 1 healthcare, 401(k) matching, and a casual dress code across locations.