IT Support Specialist I

Burlington Stores, Inc.; Burlington (NJ); On-site; USD 2,149,000 - 3,031,000; Full time

Benefits offered by this job

Associate discount

Medical/Dental/Vision insurance

401(k) plan

Paid time off

Job summary

Burlington Stores, Inc. is seeking an IT support associate to deliver in-person and occasional remote assistance. The role emphasizes customer service, detailed issue tracking, and collaboration on software/hardware deployments.

Local travel is required. Ideal candidates have an Associate's degree or equivalent experience, 1–3 years in IT support, and a certification such as A+. Proficiency with Windows, macOS, iOS, Android, and networking is preferred.

Qualifications

• Associates Degree or equivalent work experience required.
• A+ Certification, or equivalent certification relevant to PC support.
• 1 to 3 years of relevant work experience in the field or a related area.

Responsibilities

• Address tasks promptly with focus on customer service.
• Provide excellent customer service with timely responses, clear communication, and follow-up.
• Maintain a detailed incident diary documenting steps to resolve issues.
• Collaborate with the team on large-scale software or hardware deployments and migrations.
• Report progress to supervisor and manager.
• Local travel to various locations will be required.

Skills

Windows 10/11

macOS

iOS

Android

Customer service

Communication

Networking (TCP/IP DNS DHCP)

Education

Associates Degree or equivalent work experience

Tools

Azure

Intune

Job description

Position Overview

The provision of support will predominantly be through in-person communication, although it may necessitate recourse to remote support methods such as telephonic assistance. The post requires familiarity with a diverse range of concepts, practices, and procedures in the field, and the attainment of goals is subject to the guidance of management and peers.

Position Overview

The provision of support will predominantly be through in-person communication, although it may necessitate recourse to remote support methods such as telephonic assistance. The post requires familiarity with a diverse range of concepts, practices, and procedures in the field, and the attainment of goals is subject to the guidance of management and peers.

A Day In The Life

This position involves carrying out various tasks related to technical support. The job requires both individual and teamwork, and the associate will work under the guidance of the manager and director. Attention to detail and working with supervision are crucial to the success of the position.

• Effectively and efficiently address tasks promptly.
• Provide excellent customer service by ensuring timely responses, clear communication, and consistent follow-up.
• Required to maintain a detailed incident diary documenting steps taken to resolve issues and fulfill requests.
• Collaborate with the team on various projects, including large-scale software or hardware deployments and migrations.
• Consistently report on different aspects of the job to both the supervisor and manager.
• Local travel to various locations will be required.

You’ll Come With

Education

• Associates Degree or equivalent work experience required

Licenses/Certification/Registration

• A+ Certification, or equivalent certification relevant to PC support

Experience

• Possesses 1 to 3 years of relevant work experience in the field or a related area

Skills and Abilities

• Strong knowledge of Windows 10/11, macOS, IOS, Android, as well as standard software applications
• Excellent customer service and communication skills with the ability to explain technical concepts to non-technical users
• Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting tools
• Experience with cloud platforms (e.g., Azure, Intune) and mobile device management is a plus
• Effective problem-solving skills and attention to detail

Come join our team. You’re going to like it here!

You will enjoy competitive wages, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.

Min-Mid

$15.60 - $22.00

Posting Number

R104081

Location

New Jersey-Burlington

Address

2006 Route 130 North

Zip Code

08016

Pay Rate

Hourly

Career Site Category

Corporate

Position Category

Information Technology

Job Type

Full-Time

Remote Type

In Office/On-site

Evergreen

No