IT Support Specialist II — On-Site & Remote Support Pro

DriveTime Sales and Finance Company, LLC; United States; Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Company-paid life insurance

Disability coverage

Tuition reimbursement

Wellness program

Paid time off

Job summary

DriveTime Family of Brands is seeking an IT Support Specialist II to maintain day-to-day IT operations, delivering hands-on technical support to corporate offices and remote employees in Tempe, AZ and Dallas, TX.

You will diagnose and resolve hardware, software, and network issues, manage ticket queues, assist with IT initiatives, and collaborate with System Administrators to improve IT services while upholding high standards of organization and efficiency.

Qualifications

• 5+ years of end-user computing experience in an enterprise environment.
• High School diploma or equivalent.
• Hands-on experience providing technical support for laptop and desktop users.
• Strong troubleshooting experience across hardware, software, and network systems.
• Ability to work with minimal supervision.
• Flexibility for after-hours and/or weekend support as needed.

Responsibilities

• Deliver on-site and remote technical support for corporate offices and distributed teams.
• Evaluate, prioritize and resolve support tickets while maintaining clear communication with stakeholders.
• Act as an escalation resource for IT Support Specialist I team members.
• Diagnose and troubleshoot issues related to hardware, software, and network systems.
• Manage multiple priorities, including ticket queues and walk-up support requests.
• Lead and contribute to IT-related projects assigned by IT leadership.
• Collaborate with System Administrators on broader IT initiatives and continuous improvements.
• Maintain high standards of IT organization, cleanliness, and operational efficiency.

Skills

End-user support

Troubleshooting

Hardware support

Network troubleshooting

Remote support

Time management

Education

High School diploma

Tools

Intune

Autopilot

Office 365

VPN

Job description

DriveTime Family of Brands is seeking an IT Support Specialist II to maintain day-to-day IT operations, delivering hands-on technical support to corporate offices and remote employees in Tempe, AZ and Dallas, TX.

You will diagnose and resolve hardware, software, and network issues, manage ticket queues, assist with IT initiatives, and collaborate with System Administrators to improve IT services while upholding high standards of organization and efficiency.