Senior IT Support Specialist II — Lead & Elevate IT Ops

DriveTime Sales and Finance Company, LLC; Tempe (AZ); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(K) retirement plan

Tuition Reimbursement

Wellness program

In-house gym

Paid time off

Job summary

DriveTime Family of Brands, headquartered in Tempe, AZ, seeks an IT Support Specialist II to maintain day-to-day IT operations. You will provide hands-on support for corporate offices and remote staff, diagnose hardware/software/network issues, and mentor junior team members.

The role emphasizes customer service and efficient incident resolution. Ideal candidates have 5+ years of enterprise IT support, strong troubleshooting skills, and flexibility for after-hours support.

Qualifications

• 5+ years of end-user computing experience in an enterprise environment.
• High School diploma or equivalent.
• Hands-on experience providing technical support for laptop and desktop users.
• Strong troubleshooting across hardware, software, and network systems.
• Ability to work with minimal supervision.
• Flexibility for after-hours and/or weekend support as needed.

Responsibilities

• Delivering on-site and remote technical support for corporate offices and distributed teams.
• Evaluating, prioritizing, and resolving support tickets with clear stakeholder communication.
• Acting as an escalation resource for IT Support Specialist I.
• Diagnosing and troubleshooting issues related to hardware, software, and network systems.
• Managing multiple priorities, including ticket queues and walk-up requests.
• Leading and contributing to IT-related projects assigned by IT leadership.
• Collaborating with System Administrators on broader IT initiatives and improvements.
• Maintaining high standards of IT organization, cleanliness, and efficiency.

Skills

End-user support

Customer service

Communication

Mentoring/leadership

Troubleshooting

Education

High School diploma or equivalent

Tools

Intune

Autopilot

Office 365

VPN

MDM

Remote support tools

Job description

DriveTime Family of Brands, headquartered in Tempe, AZ, seeks an IT Support Specialist II to maintain day-to-day IT operations. You will provide hands-on support for corporate offices and remote staff, diagnose hardware/software/network issues, and mentor junior team members.

The role emphasizes customer service and efficient incident resolution. Ideal candidates have 5+ years of enterprise IT support, strong troubleshooting skills, and flexibility for after-hours support.