IT Support Specialist II — Elevate Tech, Lead & Grow

DriveTime; Tempe, Northern (AZ, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k)

Life insurance

Disability insurance

Tuition reimbursement

Wellness program

Gym access

Job summary

DriveTime is seeking an IT Support Specialist II to maintain day-to-day IT operations for corporate offices and remote staff. You will diagnose and resolve hardware, software, and network issues while guiding junior team members and contributing to IT initiatives.

Ideal candidates have 5+ years of end-user computing experience, a high school diploma, and hands-on support for laptops/desktops. The role includes after-hours support and opportunities to grow with the DriveTime Family of Brands.

Qualifications

• 5+ years of end-user computing experience in an enterprise environment.
• High School diploma or equivalent.
• Hands-on experience providing technical support for laptop and desktop users.
• Strong troubleshooting experience across hardware, software, and network systems.
• Ability to work with minimal supervision and handle after-hours/weekend support as needed.

Responsibilities

• Delivering on-site and remote technical support for corporate offices and distributed teams.
• Evaluating, prioritizing, and resolving support tickets with clear stakeholder communication.
• Acting as an escalation resource for IT Support Specialist I team members.
• Diagnosing and troubleshooting issues related to hardware, software, and network systems.
• Leading and contributing to IT-related projects and collaborating with System Administrators.

Skills

End-user computing

Customer service

Communication

Mentoring

Problem-solving

Education

High School diploma or equivalent

Tools

VPN

MDM

Intune/Autopilot

Office 365

Remote support tools

Two-factor authentication tools

Job description

DriveTime is seeking an IT Support Specialist II to maintain day-to-day IT operations for corporate offices and remote staff. You will diagnose and resolve hardware, software, and network issues while guiding junior team members and contributing to IT initiatives.

Ideal candidates have 5+ years of end-user computing experience, a high school diploma, and hands-on support for laptops/desktops. The role includes after-hours support and opportunities to grow with the DriveTime Family of Brands.