Level 2 Support Technician

365 Managed IT; Tempe (AZ); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401(k)

Job summary

365 Managed IT is seeking a Level 2 Support Technician to join our Tempe, AZ team. You will provide remote and on-site support for client workstations, operating systems and applications, ensuring timely resolution and strong customer service.

The ideal candidate has excellent communication skills, reliability, and a proven track record of customer satisfaction. You will work with hardware and software vendors and document issues in our system.

Qualifications

• High school diploma or GED required; Bachelor's degree or certifications preferred.
• Strong communication and relationship-building with customers.
• Ability to manage workflow in a timely and consistent manner.
• Problem-solving skills.
• Experience with Microsoft Windows and Apple operating systems and applications.

Responsibilities

• Provide technical assistance with computer hardware and software and network equipment.
• Resolve issues for clients via phone, in person, or using remote tools.
• Monitor and respond to alerts from our management systems.
• Document and track customer issues and resolutions.
• Work with hardware and software vendor's support departments to resolve issues.
• Maintain relationships with customers and follow company guidelines.

Skills

Communication

Customer relationships

Time management

Problem-solving

Technical support

Education

High school diploma or GED

Bachelor's degree or certifications preferred

Tools

Microsoft Windows

Apple macOS

Job description

365 Managed IT, LLC Level 2 Support Technician Tempe, AZ·Full time

Provide remote and on-site support of workstations, operating systems and applications.

About 365 Managed IT, LLC

365 Managed IT is a Managed Service Provider organization dedicated to delivering best in class technologies and services to our clients. Our employees enjoy a work culture whose goal is to provide best in class IT services to small and medium business. Our business is based on complete Managed Services model at its core but with the ability to tailor a solution to provide the most beneficial services to our customers.

Description

365 Managed IT is looking for a Level 2 Support Technician to join our team. The Desktop Support Technician will be based out of our Tempe, AZ office and is responsible for providing remote and on-site support of client IT equipment, operating systems and applications.

The ideal candidate is prompt and reliable, has superior support skills and excellent communication. He/she will have a proven track record of client satisfaction and is motivated to provide superior service.

Responsibilities

• Provide technical assistance with computer hardware and software and network equipment
• Resolve issues for clients via phone, in person, or using remote tools
• Monitor and respond to alerts from our management systems
• Document and track customer issues and resolutions
• Work with hardware and software vendor's support departments to resolve issues
• Maintain relationships with customers and follow company guidelines.

Qualifications

• High school diploma or GED required; Bachelor's degree or certifications preferred
• Ability to build strong relationships with the customer and display excellent communication skills
• Ability to manage your workflow in a timely and consistent manager
• Problem-solving skills
• Computer skills including Microsoft and Apple operating systems and applications

About 365 Managed IT

365 Managed IT is a Managed Service Provider organization dedicated to delivering best in class technologies and services to our clients . Our employees enjoy a work culture that provides best in class IT services to small and medium business.Our business is based on complete Managed Services model at its core but with the ability to tailor a solutions to provide the most beneficial services to our customers.

365 Managed IT benefits include health, dental, vision and life insurance, paid time off and 401(k).

Requirements

• Valid driver's license
• Reliable transportation including insurance