Senior IT Support Specialist — Lead & Elevate Tech Ops

drivetime; United States; On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

On-site teamwork

Healthcare coverage

401(K) plan

Tuition reimbursement

Wellness program

Paid time off

Job summary

DriveTime Family of Brands is seeking an IT Support Specialist II to maintain day-to-day IT operations for corporate offices and remote employees. You will diagnose hardware, software, and network issues, provide hands-on support, and serve as an escalation point to guide junior staff.

You will handle tickets, coordinate with stakeholders, contribute to IT projects, and collaborate with system admins to improve operations while maintaining high organizational standards.

Qualifications

• 5+ years of end-user computing experience in an enterprise environment.
• High School diploma or equivalent.
• Hands-on experience providing technical support for laptop and desktop users.
• Strong troubleshooting experience across hardware, software, and network systems.
• Ability to work with minimal supervision.
• Flexibility for after-hours and/or weekend support as needed.

Responsibilities

• Delivering on-site and remote technical support for corporate offices and distributed teams.
• Evaluating, prioritizing, and resolving support tickets while maintaining clear communication with stakeholders.
• Acting as an escalation resource for IT Support Specialist I team members.
• Diagnosing and troubleshooting issues related to hardware, software, and network systems.
• Managing multiple priorities, including ticket queues and walk-up support requests.
• Leading and contributing to IT-related projects assigned by IT leadership.
• Collaborating with System Administrators on broader IT initiatives and continuous improvements.
• Maintaining high standards of IT organization, cleanliness, and operational efficiency.

Skills

End-user computing

Customer service

Communication

Mentoring

Education

High School diploma or equivalent

Tools

VPN

MDM

Intune

Autopilot

Microsoft 365

Two-factor authentication tools

Job description

DriveTime Family of Brands is seeking an IT Support Specialist II to maintain day-to-day IT operations for corporate offices and remote employees. You will diagnose hardware, software, and network issues, provide hands-on support, and serve as an escalation point to guide junior staff.

You will handle tickets, coordinate with stakeholders, contribute to IT projects, and collaborate with system admins to improve operations while maintaining high organizational standards.