Remote IT Support Specialist II – Enterprise Desk

DriveTime; Tempe (AZ); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan

Company-paid life insurance

Short-term and long-term disability

Tuition reimbursement

Wellness program

In-house gym

Paid time off

Job summary

DriveTime is hiring an IT Support Specialist II in Tempe, Arizona, to join our Enterprise Service Desk, providing technical support across our companies. You will troubleshoot issues, manage incidents, and ensure effective communication with users.

Candidates should have a Bachelor's in IT or related field, 3+ years of Service Desk experience, and strong knowledge of network management. Benefits include medical coverage, a 401(k) plan, and competitive pay.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
• 3+ years of experience in IT Service Desk roles.
• Strong familiarity with network systems and troubleshooting.

Responsibilities

• Provide remote technical support to employees.
• Manage IT service incidents ensuring resolution.
• Setup and configure IT equipment.

Skills

Network management

Troubleshooting

Communication

Problem solving

Organizational skills

Education

Bachelor's degree in Information Technology or related field

3+ years of IT Service Desk experience

Tools

Windows

macOS

Linux

Microsoft Office 365

Citrix

Duo

Okta

VPN software

Job description

DriveTime is hiring an IT Support Specialist II in Tempe, Arizona, to join our Enterprise Service Desk, providing technical support across our companies. You will troubleshoot issues, manage incidents, and ensure effective communication with users.

Candidates should have a Bachelor's in IT or related field, 3+ years of Service Desk experience, and strong knowledge of network management. Benefits include medical coverage, a 401(k) plan, and competitive pay.