IT Support Specialist II

DriveTime Sales and Finance Company, LLC; United States; Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Company-paid life insurance

Disability coverage

Tuition reimbursement

Wellness program

Paid time off

Job summary

DriveTime Family of Brands is seeking an IT Support Specialist II to maintain day-to-day IT operations, delivering hands-on technical support to corporate offices and remote employees in Tempe, AZ and Dallas, TX.

You will diagnose and resolve hardware, software, and network issues, manage ticket queues, assist with IT initiatives, and collaborate with System Administrators to improve IT services while upholding high standards of organization and efficiency.

Qualifications

• 5+ years of end-user computing experience in an enterprise environment.
• High School diploma or equivalent.
• Hands-on experience providing technical support for laptop and desktop users.
• Strong troubleshooting experience across hardware, software, and network systems.
• Ability to work with minimal supervision.
• Flexibility for after-hours and/or weekend support as needed.

Responsibilities

• Deliver on-site and remote technical support for corporate offices and distributed teams.
• Evaluate, prioritize and resolve support tickets while maintaining clear communication with stakeholders.
• Act as an escalation resource for IT Support Specialist I team members.
• Diagnose and troubleshoot issues related to hardware, software, and network systems.
• Manage multiple priorities, including ticket queues and walk-up support requests.
• Lead and contribute to IT-related projects assigned by IT leadership.
• Collaborate with System Administrators on broader IT initiatives and continuous improvements.
• Maintain high standards of IT organization, cleanliness, and operational efficiency.

Skills

End-user support

Troubleshooting

Hardware support

Network troubleshooting

Remote support

Time management

Education

High School diploma

Tools

Intune

Autopilot

Office 365

VPN

Job description

IT Support Specialist II – Overview

DriveTime Family of Brands is a leading used vehicle finance and servicing company headquartered in Tempe, Arizona, and Dallas, Texas. The IT Support SpecialistII role maintains day‑to‑day IT operations, providing hands‑on technical support to corporate offices and remote employees, diagnosing and resolving hardware, software, and network issues, and supporting larger IT initiatives.

Responsibilities

• Deliver on‑site and remote technical support for corporate offices and distributed teams.
• Evaluate, prioritize and resolve support tickets while maintaining clear communication with stakeholders.
• Act as an escalation resource for IT Support SpecialistI team members.
• Diagnose and troubleshoot issues related to hardware, software, and network systems.
• Manage multiple priorities, including ticket queues and walk‑up support requests.
• Lead and contribute to IT‑related projects assigned by IT leadership.
• Collaborate with System Administrators on broader IT initiatives and continuous improvements.
• Maintain high standards of IT organization, cleanliness, and operational efficiency.

Qualifications

• 5+ years of end‑user computing experience in an enterprise environment.
• High School diploma or equivalent.
• Hands‑on experience providing technical support for laptop and desktop users.
• Strong troubleshooting experience across hardware, software, and network systems.
• Ability to work with minimal supervision.
• Flexibility for after‑hours and/or weekend support as needed.

Nice to Haves

• A+ certification.
• Apple certifications or equivalent experience.
• Experience with two‑factor authentication tools.
• Mobile Device Management (MDM) experience, Intune and/or Autopilot.
• Microsoft Office365 (Outlook, Teams, etc.) experience.
• VPN experience.
• Remote support tools and troubleshooting experience.

Benefits

• Medical, dental, and vision coverage.
• 401(k) plan.
• Company‑paid life insurance.
• Short‑ and long‑term disability coverage.
• Tuition reimbursement.
• Wellness program with coaching, incentives and discounts.
• Paid time off, holidays, wellness days and personal time.
• In‑house gym access.
• Company events and team‑building activities.

Hiring is contingent upon successful completion of background and drug screening. DriveTime is a drug‑free, tobacco‑free workplace and an Equal Opportunity Employer.