IT Support Specialist II — Help Desk & Network

City of Reno; Reno (NV); On-site; USD 60,000 - 80,000; Full time

Job summary

The City of Reno is seeking an Information Systems Technician II to provide hands-on technology support in a diverse municipal environment. The role diagnoses and resolves computer problems, installs hardware and applications, supports network connectivity, and ensures employees have the technology resources they need to work effectively.

Ideal candidates will bring strong customer service skills, troubleshooting abilities, and experience with end-user support in a municipal setting.

Qualifications

• Associate's degree or two years of college in computer science, information systems, business, or related field.
• Three years of increasingly responsible computer support experience required.
• Bachelor's degree or four years of college coursework may substitute for one year of required experience.

Responsibilities

• Answer help desk calls and monitor the ticketing system for end user computer problems including hardware, software, and peripherals.
• Install, upgrade, configure computers, telephones, printers, and peripherals; maintain records of installations and upgrades.
• Load and test upgraded operating systems and software; maintain installation records.
• Diagnose computer and software problems; perform routine repairs and coordinate with vendors for repairs.
• Install and support department-specific software.

Skills

Customer service

Troubleshooting

Help desk

Communication

Teamwork

Education

Associate's degree or two years in CS/IS related field

Tools

Windows OS

Printers

Networking basics

Vendor coordination

Job description

The City of Reno is seeking an Information Systems Technician II to provide hands-on technology support in a diverse municipal environment. The role diagnoses and resolves computer problems, installs hardware and applications, supports network connectivity, and ensures employees have the technology resources they need to work effectively.

Ideal candidates will bring strong customer service skills, troubleshooting abilities, and experience with end-user support in a municipal setting.