On-Site IT Site Support Engineer – Junior

Echo Global Logistics, Inc; Reno (NV); On-site; USD 25,000 - 34,000; Part time

Job summary

ITS Logistics is seeking an IT Support Representative in Reno, NV for the Enterprise Site Support Team. This on-site role handles tier I and II desktop support, deskside assistance, and cloud user support for employees, using diagnostic tools and hands-on problem solving.

The ideal candidate will have a strong IT knowledge base, good troubleshooting skills, and excellent customer service and communication. This part-time opportunity runs in an office setting with a collaborative team culture.

Qualifications

• Requires working knowledge of IT support and user tech issues.
• Experience with desktop, laptop, printers, networks preferred.
• Familiarity with Windows/Microsoft 365 environments is expected.
• Strong communication and customer-service orientation required.

Responsibilities

• Handle tier I and tier II desktop support, including deskside and cloud user support.
• Troubleshoot and resolve issues on computers, software and peripherals.
• Use diagnostic and work order tools to document steps and resolutions.
• Provide hands-on desktop support at the employee workstation and escalate when needed.

Skills

Customer service

Troubleshooting

Communication

Teamwork

Attention to detail

Tools

Microsoft Windows

Microsoft 365

Azure AD / Azure

Microsoft Intune

OneDrive

Office Applications

Job description

ITS Logistics is seeking an IT Support Representative in Reno, NV for the Enterprise Site Support Team. This on-site role handles tier I and II desktop support, deskside assistance, and cloud user support for employees, using diagnostic tools and hands-on problem solving.

The ideal candidate will have a strong IT knowledge base, good troubleshooting skills, and excellent customer service and communication. This part-time opportunity runs in an office setting with a collaborative team culture.