IT Support Specialist — Customer Tech & Security

Southern Arkansas University; United States; On-site; USD 85,447 - 111,087; Full time

Job summary

Southern Arkansas University is seeking an Information Technology Specialist focused on customer support in the Office of Information and Technology. You will troubleshoot, configure, and manage software and hardware to maintain seamless tech operations.

This role entails providing direct IT support, managing accounts, and ensuring security policies are applied rigorously. You must have at least one year of specialized IT experience.

A salary range of $85,447 to $111,087 is offered, depending on qualifications.

Qualifications

• At least one year of specialized IT experience.
• Experience with diagnosing and resolving technical issues.
• Ability to communicate effectively with diverse individuals.

Responsibilities

• Provide phone support to diagnose and resolve IT issues.
• Install, configure, and troubleshoot customer hardware and software.
• Apply information security practices in customer support.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

Southern Arkansas University is seeking an Information Technology Specialist focused on customer support in the Office of Information and Technology. You will troubleshoot, configure, and manage software and hardware to maintain seamless tech operations.

This role entails providing direct IT support, managing accounts, and ensuring security policies are applied rigorously. You must have at least one year of specialized IT experience.

A salary range of $85,447 to $111,087 is offered, depending on qualifications.