IT Support Specialist – Help Desk & Device Deployment

Partnership-For-Children-of-Cumberland-Count; Fayetteville (NC); On-site; USD 31,000 - 35,000; Full time

Benefits offered by this job

Flexible schedules

Paid leave

Parental leave

Job summary

Partnership for Children of Cumberland County in Fayetteville, NC seeks an IT Technician to serve as the first point of contact for technology support across staff and external users. You will install, configure, image, and deploy computers and peripherals, maintain IT asset records, and support conference room tech and Wi-Fi, while escalating complex issues to the IT Administrator.

This full-time, non-exempt role requires an associate degree and at least two years of help desk or desktop

Qualifications

• Associate degree in IT, CS, IS, or related field required or equivalent experience.
• Minimum of 2 years of help desk or desktop support experience.
• Experience troubleshooting Windows-based computers, printers, and Microsoft 365 apps.
• Familiar with ticketing systems, device setup, and basic networking.
• Ability to explain technical issues clearly to non-technical users and provide strong customer service.
• Strong organization, documentation, and problem-solving skills.
• Valid driver’s license and ability to travel within service area.
• CompTIA A+ or Microsoft fundamentals are preferred.

Responsibilities

• Provide first-level technical support to staff and external users by phone, email, ticketing system, remote tools, and in person.
• Diagnose, troubleshoot, and resolve common hardware, software, printer, connectivity, and end-user access issues.
• Install, configure, image, deploy, upgrade, and replace computers, laptops, peripherals, and approved software applications.
• Maintain accurate records of support requests, troubleshooting steps, resolutions, equipment assignments, and installation activities.
• Manage internal IT asset inventory, including tracking device location, status, assignment, return, and disposal.
• Assist with setup, testing, and support of conference room technology, external Wi-Fi access, and basic audiovisual connectivity.
• Coordinate equipment setup for new hires, reassignments, and replacement devices, including data transfer and peripheral connectivity.
• Perform routine maintenance activities such as software updates, basic device health checks, and equipment readiness checks.
• Escalate complex server, network, security, or vendor issues to the IT Administrator as appropriate.
• Support department operations through package receiving, equipment preparation, basic cable work, and related duties.

Skills

Customer service

Technical troubleshooting

Documentation

Communication

Confidentiality

Problem-solving

Education

Associate degree in Information Technology, Computer Science, Information Systems, or a related field

Tools

Ticketing systems

Windows

Microsoft 365

Networking basics

Job description

Partnership for Children of Cumberland County in Fayetteville, NC seeks an IT Technician to serve as the first point of contact for technology support across staff and external users. You will install, configure, image, and deploy computers and peripherals, maintain IT asset records, and support conference room tech and Wi-Fi, while escalating complex issues to the IT Administrator.

This full-time, non-exempt role requires an associate degree and at least two years of help desk or desktop