IT Support Specialist II - Campus Tech & Help Desk

Lamar Institute of Technology; Beaumont (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Lamar Institute of Technology seeks a Technical Support Specialist II to provide user support for campus software, hardware, and connectivity. You will work with the help desk team under supervision, training others as needed, and report to the Manager of Client Computing.

The role is non-exempt and requires up-to-date IT skills, good communication, and the ability to manage equipment and software deployments across campus.

Qualifications

• Associate degree with major coursework in a related area (experience can substitute).
• 1–2 years of IT or campus tech support experience preferred.
• Knowledge of computer operation, information systems, and networks.
• Ability to communicate respectfully with students, faculty and staff.
• Ability to supervise others and manage projects.

Responsibilities

• Provide customer service and user inquiries regarding software/hardware operation.
• Design, develop, and maintain various systems and applications.
• Install, maintain, and upgrade hardware or software.
• Maintain records of daily data transactions and installations.
• Maintain security controls over software and hardware (Active Directory).
• Set up equipment for employee use and ensure proper installations.
• Configure and maintain deployment system images and licenses.

Skills

Customer service

Technical support

Active Directory

Windows

Education

Associate degree in related area

IT degree (two/four-year)

Tools

Active Directory

Windows

Networking basics

Job description

Lamar Institute of Technology seeks a Technical Support Specialist II to provide user support for campus software, hardware, and connectivity. You will work with the help desk team under supervision, training others as needed, and report to the Manager of Client Computing.

The role is non-exempt and requires up-to-date IT skills, good communication, and the ability to manage equipment and software deployments across campus.