Technology Support Specialist: End-User & Classroom Tech Expert

Finger Lakes Community College; City of Canandaigua (NY); On-site; USD 49,000 - 51,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

FSA

Tuition waiver

Retirement plan

Job summary

Finger Lakes Community College is seeking a Technology Support Specialist to maintain and support end-user technology across campus, including desktops, laptops, tablets, printers, and classroom systems. The role involves responding to IT Helpdesk tickets and coordinating with a team to replace devices as needed.

The position emphasizes customer service, strong diagnostic skills, and the ability to work with devices managed by JAMF, SCCM, or InTune, while supporting students and faculty with

Qualifications

• Associate degree in IT is required; bachelor’s degree preferred.
• 1–2 years' experience supporting a tech-rich environment.
• Experience with Windows and/or Apple operating systems.
• Familiar with classroom tech and collaboration tools (WebEx/Zoom/Teams).

Responsibilities

• Demonstrates a customer-focused attitude with strong attention to detail, ensuring timely effective resolution of issues.
• Applies excellent analytical and diagnostic skills to resolve issues quickly and accelerate when necessary, collaborating with the IT team to ensure issues are fully resolved.
• Designs and configures desktop software setups, plans system upgrades, and ensures proper configuration for both employee and student desktop and laptop systems.
• Provides end-user support for all technology-related needs.
• Uses device management tools (e.g., JAMF, SCCM, InTune) to ensure all devices are properly installed with required software for enterprise and instructional purposes.
• Troubleshoots and resolves issues with classroom technology, including document cameras, instructor PCs, SmartBoards, flat-panel TVs, projectors, Hyflex cameras/mics, PowerPoint sharing, and “clickers.”
• Supports the FLCC student laptop/tablet loaner program by assisting students, coordinating with the Helpdesk Specialist to track inventory, and ensuring devices are properly distributed and returned as part of College programs.
• Ensures all technology is accounted for in the FLCC Inventory and asset tracking system, updating inventory according to the college’s lifecycle replacement plan.
• Uses scripting tools to automate daily tasks where applicable.
• Assists faculty in utilizing instructional technology and classroom learning tools such as VR/AR, Poll Everywhere, Hyflex systems, and collaboration tool recordings.
• Follows best practices to safeguard college-owned devices from cyber threats.
• Investigates complex issues, collaborates with IT staff from other SUNY institutions, and evaluates potential solutions to design effective and proven strategies.
• Supervises student interns, providing guidance and support.
• Utilizes the Helpdesk Ticketing system, working with IT Helpdesk staff to ensure all necessary details are captured for each new ticket.
• Demonstrates flexibility in work schedule and locations as needed.

Skills

Windows support

macOS support

Device management

Classroom technology

Networking basics

Education

Associate degree (IT)

Bachelor's degree preferred

Tools

JAMF

SCCM

Intune

Job description

Finger Lakes Community College is seeking a Technology Support Specialist to maintain and support end-user technology across campus, including desktops, laptops, tablets, printers, and classroom systems. The role involves responding to IT Helpdesk tickets and coordinating with a team to replace devices as needed.

The position emphasizes customer service, strong diagnostic skills, and the ability to work with devices managed by JAMF, SCCM, or InTune, while supporting students and faculty with