IT Support Specialist II — Field Operations Tech

Amazon Inc.; Lithia Springs (GA); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Healthcare benefits from Day 1

Casual dress code

Job summary

Amazon is seeking an IT Support Associate II to support the Operations facilities in Lithia Springs, GA. You will resolve technical issues, maintain IT equipment, and assist in training new hires across facilities in the region.

Travel within the local area is required. The role offers competitive pay, healthcare benefits from Day 1, and a casual dress code, with opportunities to grow within the OpsTech IT organization.

Qualifications

• 1+ years of Windows, Mac or Linux OS support experience.
• Ability to lift up to 49 pounds and stand up to 12 hours.
• Experience troubleshooting integrated and interdependent computer systems.
• Experience in a dynamic environment with strong customer service.

Responsibilities

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Skills

Windows

MacOS

Linux

Customer service

Tools

CompTIA A+

CompTIA Network+

Cisco/CCNA

AWS

Job description

Amazon is seeking an IT Support Associate II to support the Operations facilities in Lithia Springs, GA. You will resolve technical issues, maintain IT equipment, and assist in training new hires across facilities in the region.

Travel within the local area is required. The role offers competitive pay, healthcare benefits from Day 1, and a casual dress code, with opportunities to grow within the OpsTech IT organization.