IT Support Specialist II: Field Ops Tech

Amazon Inc.; Georgia; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) matching

Paid parental leave

Job summary

Amazon is seeking an IT Support Associate II for Ops Tech Solutions to support operations facilities across a defined geographic area. You will troubleshoot integrated systems, handle support requests, and assist in training new hires to keep our operations running smoothly.

This role requires lifting up to 49 pounds, standing/walking up to 12 hours, and occasional regional travel. Starting pay varies by experience and location; Amazon provides Day 1 healthcare, 401(k) matching, and parental

Qualifications

• 1+ years of Windows, Mac, or Linux OS support.
• Experience delivering strong customer service in a fast-paced environment.
• Ability to lift up to 49 pounds and stand/walk during long shifts.
• Willingness to travel within local/regional area.

Responsibilities

• Allocate, maintain, and troubleshoot IT equipment in Amazon Operations facilities.
• Handle support requests and procedures across the network.
• Assist in training new hires.
• Continuously learn and apply new technologies.
• Support customers from multiple buildings and remote sites.

Skills

Customer service

IT support

Troubleshooting

Team training

Problem solving

Education

OS support experience

Job description

Amazon is seeking an IT Support Associate II for Ops Tech Solutions to support operations facilities across a defined geographic area. You will troubleshoot integrated systems, handle support requests, and assist in training new hires to keep our operations running smoothly.

This role requires lifting up to 49 pounds, standing/walking up to 12 hours, and occasional regional travel. Starting pay varies by experience and location; Amazon provides Day 1 healthcare, 401(k) matching, and parental