IT Support Associate II — Operations Tech Specialist

Amazon Inc.; Georgia; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) matching

Parental leave

Casual dress code

Job summary

Amazon IT Support Associate II, Ops Tech Solutions (OTS) in Georgia seeks an experienced professional to resolve technical problems within Amazon operations facilities across a defined region. You will support IT equipment, handle requests, train new hires, and continuously learn new technologies, traveling locally to assist customers in multiple buildings and remotely as needed.

The role emphasizes handling diverse IT issues with strong customer service in a dynamic Amazon environment, with

Qualifications

• Experience troubleshooting integrated and interdependent computer systems.
• Experience in a dynamic environment with a high degree of customer service.
• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.

Responsibilities

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Skills

Troubleshooting

Customer service

OS support

Job description

Amazon IT Support Associate II, Ops Tech Solutions (OTS) in Georgia seeks an experienced professional to resolve technical problems within Amazon operations facilities across a defined region. You will support IT equipment, handle requests, train new hires, and continuously learn new technologies, traveling locally to assist customers in multiple buildings and remotely as needed.

The role emphasizes handling diverse IT issues with strong customer service in a dynamic Amazon environment, with