IT Support Specialist II - Advanced User Help & Training

The University of Texas Rio Grande Valley; Edinburg (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

The University of Texas Rio Grande Valley is seeking a Technology Support Specialist II to advise and provide advanced consultation to computer users at various skill levels. You will help faculty, staff, and students effectively use university computer resources and software.

Responsibilities include installing and maintaining hardware and software, supporting networks, preparing training material, and staying current with emerging technologies.

Qualifications

• Bachelor’s Degree in Computer Science, Computer Information Systems, or a related field.
• Associate’s Degree in a computer related field with a minimum of three years of experience, or equivalent.
• One year of experience in a computer related field.

Responsibilities

• Consults with users to resolve complex computer problems and provide advanced guidance.
• Provides routine and advanced hardware and software support to departments and groups.
• Installs, maintains, and repairs computer hardware and software.
• Performs analysis, development, and testing of systems and procedures.
• Handles on-site or remote service calls for problem solving.

Skills

Hardware support

Software support

Customer service

Education

Bachelor’s Degree in Computer Science/Computer Information Systems

Associate’s Degree + 3 years experience or equivalent

Tools

Networking basics

Job description

The University of Texas Rio Grande Valley is seeking a Technology Support Specialist II to advise and provide advanced consultation to computer users at various skill levels. You will help faculty, staff, and students effectively use university computer resources and software.

Responsibilities include installing and maintaining hardware and software, supporting networks, preparing training material, and staying current with emerging technologies.