Senior IT Support Specialist – Higher Ed

University of Houston; Houston (TX); On-site; USD 37,000 - 62,000; Full time

Job summary

University of Houston Sugar Land Campus is seeking a senior technical support professional to assist faculty, staff and students across multiple operating systems and related hardware and software. The role emphasizes resolving complex issues beyond entry-level staff and creating helpful documentation and training materials.

The position requires a four-year degree and at least three years of directly related experience, with duties including software evaluation, help-desk support, and potential

Qualifications

• Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline.
• Normal requirement is a four-year degree from college or university.
• Minimum of three (3) years of directly job-related experience.

Responsibilities

• Provides senior level support to faculty, staff and students on five operating systems and associated hardware and software.
• Analyzes and resolves complex computer programs or problems that cannot be resolved by less experienced user services specialists.
• Provides informal hands-on training to users on the use of computers.
• Develops and maintains current technical documentation and online help files in Support Services.
• Develops and may present short courses designed to introduce users to hardware and software supported by Support Services.
• Participates in the development of software for Support Services on an as-needed basis.
• Conducts projects to install or evaluate software or procedures in its use.
• Provides support for printers and printer queues on the UH network.
• May provide training to faculty, staff and/or students in a formal classroom environment.
• Performs other job-related duties as assigned.

Job description

University of Houston Sugar Land Campus is seeking a senior technical support professional to assist faculty, staff and students across multiple operating systems and related hardware and software. The role emphasizes resolving complex issues beyond entry-level staff and creating helpful documentation and training materials.

The position requires a four-year degree and at least three years of directly related experience, with duties including software evaluation, help-desk support, and potential