TECHNOLOGY SUPPORT SPECIALIST II

University of Texas Rio Grande Valley; Edinburg (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

The University of Texas Rio Grande Valley invites applications for a Technology Support Specialist II in Edinburg, TX. This role provides advanced consultation and complex software and hardware support to faculty, staff, and students, including on-site service.

Responsibilities include installing, maintaining, and repairing hardware and software, analyzing systems, training users, researching products, and keeping up with new technologies.

Qualifications

• Bachelor's degree in computer science or related field.
• 1 year of experience in a computer-related field.
• Associate's degree with minimum 3 years of related experience.
• Equivalent work experience may substitute on 1-on-1 basis.

Responsibilities

• Advise users on computer use and provide advanced solutions.
• Provide routine and advanced software and hardware support services.
• Install, maintain, and repair computer hardware and software.
• Analyze, develop, and test systems and procedures.
• Handle on-site or telephone service calls for problem solving.
• Prepare training materials and conduct staff or student training sessions.
• Research and recommend computer products and trends for planning and purchases.
• Support supervisor with staff reports and correspondence.
• Install and maintain computer networks.
• Stay up-to-date with new technology and practices.
• Perform other duties as assigned.

Skills

Consultation

Software support

Hardware support

Training

On-site service

System analysis

Staff training

Troubleshooting

Education

Bachelor's Degree in Computer Science or related field

Job description

TECHNOLOGY SUPPORT SPECIALIST II

Posting Number: SRGV9196

Number of Vacancies: 1

Location: Edinburg, Texas

Department: Infrastructure & Operations

FLSA: Non-Exempt

Scope of Job

To advise and provide advanced consultation to computer users onvarious skill levels regarding the effective use of computerresources. Responsible for providing complex and advancedinformation to faculty, staff, students, and various other groupsregarding computers and their usage.

Description of Duties

• Consults with users on the use of computers and providessolutions in resolving complex and advanced computer relatedproblems.
• Provides routine and advanced level software and hardware supportservices and technical assistance services to all departments andother groups.
• Installs, maintains, repairs, and provides support for computerhardware and software.
• Performs and/or coordinates the analysis, development, andtesting of systems and procedures.
• Performs service calls, either on-site or by telephone, oncomputers for problem solving and trouble shooting.
• Performs and/or coordinates the preparation of trainingliterature and materials and the training or classroom lecture ofstaff, faculty, and/or students.
• Researches, reviews and recommends computer products, servicesand trends to support user short and long term planning andpurchases.
• Provides responsible staff assistance to the assigned supervisor;prepares and presents staff reports and other necessarycorrespondence as required.
• Installs and maintains computer networks.
• Keeps up to date on new and developing technology.
• Performs other duties as assigned.

Supervision Received

General supervision from assigned supervisor.

Supervision Given

May supervise Computer User Services Specialist I, clerical, directwage or work study employees.

Required Education

Bachelor's Degree in Computer Science, Computer InformationSystems, or a related field or a combination of education andexperience as stated below.

Preferred Education

N/A

Licenses/Certifications

None.

Required Experience

• One (1) year of experience in a computer related field; or
• Associate's Degree in a computer related field and a minimum ofthree (3) years of experience with computers and networks common tothe University; or
• Equivalent work experience in performing the stated duties may besubstituted on a 1-on-1 basis.

Preferred Experience

N/A

Equipment

Use of standard office equipment, use of computer hardware,software and applications.

Preferred: Knowledge of various third party applications andcomputer networking systems, their components, functions andcapabilities.

Working Conditions

Needs to be able to successfully perform all required duties.Indoor office environment.

Other

Must be able to move between buildings to perform on site service.Works with electronic equipment, necessitating normal caution andsafety procedures. Must be able to stoop, bend, reach, climbladders and stairs to install and maintain equipment andcables.

Physical Capabilities

N/A

Employment Category

Full-Time

Minimum Salary

Commensurate with Experience

Posted Salary

Commensurate with Experience

Position Available Date

10/15/2026

Grant Funded Position

No

EEO Statement

It is the policy of The University of Texas Rio Grande Valley topromote and ensure equal employment opportunities for allindividuals without regard to race, color, national origin, sex,age, religion, disability, sexual orientation, gender identity orexpression, genetic information or protected veteran status. Inaccordance with the requirements of Title VII of the Civil RightsAct of 1964, the Title IX of the Education Amendments of 1972,Section 504 of the Rehabilitation Act of 1973, and the Americanswith Disabilities Act of 1990, as amended, our University iscommitted to comply with all government requirements and ensuresnon-discrimination in its education programs and activities,including employment. We encourage women, minorities anddifferently abled persons to apply for employment positions ofinterest.

Additional Information

UTRGV is a distributed location institution and working location issubject to change based on need.

All UTRGV employees are required to have a criminal backgroundcheck (CBC). Incomplete applications will not be considered.

Substitutions to the above requirements must have prior approval from the VP of HR & Talent Development .