Senior IT User Services Specialist & Training Lead

University of Houston

Sugar Land (TX)

On-site

USD 50,000 - 62,000

Full time

3 days ago

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Job summary

University of Houston is seeking a User Services Specialist III to provide senior-level technology support for faculty, staff, and students across five operating systems. You will resolve complex issues, develop technical docs, and deliver hands-on and classroom training on supported tools.

Ongoing projects include installing and evaluating new software, maintaining printer queues, and contributing to Support Services' own software development.

Qualifications

Requires a 4-year degree and at least three years of directly job-related experience.
Higher-ed IT support experience preferred.
Familiarity with Intune, SCCM, Active Directory/Entra ID, and classroom AV tech.

Responsibilities

Provide senior-level support for five operating systems and their hardware/software.
Resolve complex computer problems escalated from less experienced staff.
Develop and maintain technical documentation and online help files.
Deliver informal hands-on training, formal classroom instruction, and short courses introducing users to supported hardware and software.
Support printers and printer queues across the UH network.
Contribute to Support Services' software development and evaluate new software or procedures.

Skills

Advanced IT support

Technical documentation

Training delivery

Printer queue management

Education

Bachelor's degree

Tools

Microsoft Intune

SCCM

Active Directory/Entra ID

Classroom AV technology

Job description

Ongoing projects include installing and evaluating new software, maintaining printer queues, and contributing to Support Services' own software development.

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