User Services Specialist III

University of Houston; Sugar Land (TX); On-site; USD 50,000 - 62,000; Full time

Job summary

University of Houston is seeking a User Services Specialist III to provide senior-level technology support for faculty, staff, and students across five operating systems. You will resolve complex issues, develop technical docs, and deliver hands-on and classroom training on supported tools.

Ongoing projects include installing and evaluating new software, maintaining printer queues, and contributing to Support Services' own software development.

Qualifications

• Requires a 4-year degree and at least three years of directly job-related experience.
• Higher-ed IT support experience preferred.
• Familiarity with Intune, SCCM, Active Directory/Entra ID, and classroom AV tech.

Responsibilities

• Provide senior-level support for five operating systems and their hardware/software.
• Resolve complex computer problems escalated from less experienced staff.
• Develop and maintain technical documentation and online help files.
• Deliver informal hands-on training, formal classroom instruction, and short courses introducing users to supported hardware and software.
• Support printers and printer queues across the UH network.
• Contribute to Support Services' software development and evaluate new software or procedures.

Skills

Advanced IT support

Technical documentation

Training delivery

Printer queue management

Education

Bachelor's degree

Tools

Microsoft Intune

SCCM

Active Directory/Entra ID

Classroom AV technology

Job description

University of Houston is hiring a User Services Specialist III to provide senior-level technology support to faculty, staff, and students across five operating systems and their associated hardware and software. The specialist resolves complex system issues too advanced for less experienced staff, develops technical documentation, and delivers hands-on and classroom training on supported tools. Ongoing projects include installing and evaluating new software, maintaining printer queues, and contributing to Support Services' own software development.

Highlights

• Provide senior-level support for five operating systems and their associated hardware and software.
• Resolve complex computer problems escalated from less experienced user services specialists.
• Develop and maintain technical documentation and online help files for Support Services.
• Deliver informal hands-on training, formal classroom instruction, and short courses introducing users to supported hardware and software.
• Support printers and printer queues across the UH network.
• Contribute to Support Services' own software development and evaluate new software or procedures.
• Require a 4-year degree and at least three years of directly job-related experience.
• Prefer higher-education IT support experience and familiarity with Microsoft Intune, SCCM, Active Directory/Entra ID, and classroom AV technology.
• Work 100% on-site at the UH Sugar Land campus in Sugar Land, Texas.
• Offer a salary of $49,700-$62,100 based on experience and education.