IT Helpdesk Specialist - On-site Support & Travel

Goodwill Southeast Georgia; Georgia; On-site; USD 45,000 - 65,000; Full time

Job summary

Goodwill Southeast Georgia is seeking an IT Support Specialist to provide frontline helpdesk support for staff across multiple departments in Savannah, GA. This full-time role focuses on resolving hardware, software, and network issues while ensuring PCI-compliant POS system operations.

The position requires a Bachelor’s degree in a computer-related field (or equivalent) and 2+ years in help desk or IT support. A+ or MCP is preferred; travel to remote sites (~40%) is expected.

Qualifications

• Bachelor's degree or equivalent experience in computer-related field.
• A+ Certification or MCP preferred.
• Minimum 2 years in hardware/software support and help desk.
• Experience with POS systems and PCI compliance is a plus.
• Strong communication skills and the ability to work with diverse users.

Responsibilities

• Provide helpdesk support to agency staff in a fast-paced environment.
• Resolve hardware, software, and network issues for end users.
• Install, test, and deploy hardware and software; assist with vendor coordination.
• Support and maintain POS systems and PCI compliance.
• Create and maintain technical documentation and end-user guides.
• Occasionally travel to remote sites for on-site support (approx. 40%).
• Participate in after-hours on-call rotation for critical systems.

Skills

Help desk

Networking

POS systems

Customer service

A+ Certification

Education

Bachelor's degree in computer related field

Tools

SharePoint

Office 365

POS systems

Job description

Goodwill Southeast Georgia is seeking an IT Support Specialist to provide frontline helpdesk support for staff across multiple departments in Savannah, GA. This full-time role focuses on resolving hardware, software, and network issues while ensuring PCI-compliant POS system operations.

The position requires a Bachelor’s degree in a computer-related field (or equivalent) and 2+ years in help desk or IT support. A+ or MCP is preferred; travel to remote sites (~40%) is expected.