IT Support Specialist: Frontline Tech & End-User Help

State-of-Georgi

LaGrange (GA)

On-site

USD 42,000 - 65,000

Full time

8 days ago

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Job summary

State of Georgia is hiring an I.T. Support Specialist to provide help desk support, hardware setup, and software deployments across Pathways Center offices in west-central Georgia.

The role includes both remote and on-site assistance and requires travel within the service area. The ideal candidate will have an Associate degree in IT or related field, plus 2+ years' IT support experience, Windows troubleshooting skills, and familiarity with Microsoft 365, Azure, and SolarWinds.

Qualifications

Associates in IT or related field required;2+ years IT support experience if only HS diploma.
Experience supporting Windows desktop operating systems.
Valid Georgia driver’s license with acceptable driving record.
Ability to travel throughout Pathways Center service area.

Responsibilities

Serve as primary responder for IT support requests via SolarWinds Help Desk.
Provide remote and onsite technical assistance to employees.
Install, configure, deploy, and troubleshoot Windows desktops and peripherals.
Assist with OS updates, security patches, and software deployments.
Support backup verification procedures and user account access requests.

Skills

Windows support

Remote & onsite support

Clear communication

Cybersecurity awareness

Education

Associate degree in Information Technology

High school diploma or GED + 2 years IT support experience

Tools

SolarWinds Help Desk

Microsoft 365

Microsoft Azure

Windows Server

Job description

State of Georgia is hiring an I.T. Support Specialist to provide help desk support, hardware setup, and software deployments across Pathways Center offices in west-central Georgia.

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