IT Support Specialist — Help Desk

MCI

Tyler (KS)

On-site

USD 42,000 - 55,000

Full time

7 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

MCI is seeking a reliable IT Help Desk Technician to provide day-to-day technical support for employees in Wichita, KS. The role covers hardware, software, OS, connectivity, and access issues, with emphasis on customer service and clear communication.

The ideal candidate has at least 1 year of IT support experience, solid Windows knowledge, basic networking, and familiarity with help desk ticketing systems. Join a growing tech-enabled services company committed to learning and career development.

Qualifications

High School Diploma or equivalent.
At least 1 year of IT support/desktop support experience.
Experience with Windows operating systems in a business environment.
Basic understanding of computer hardware and networking (TCP/IP, Wi-Fi, VPN).
Experience using help desk or IT ticketing systems.
Strong troubleshooting and customer service skills.
Ability to work independently in a fast-paced environment.
Relevant IT qualification or certification would be advantageous.

Responsibilities

Set up, configure, and image new laptops, desktop computers, and other IT equipment.
Install, configure, and update operating systems, software, and applications.
Diagnose and resolve common hardware issues involving computers, screens, keyboards, printers, and peripherals.
Monitor, manage, and respond to IT help desk tickets within required timeframes.
Troubleshoot basic network, Wi-Fi, VPN, and connectivity issues.
Create and manage user accounts and basic access permissions.
Provide first-line technical support and guidance to employees.
Maintain accurate records of support requests, equipment, and troubleshooting activities.
Escalate complex technical issues to the appropriate IT team when required.
Assist with employee onboarding, offboarding, equipment deployment, and other IT-related activities.