Inbound Support Specialist – Resolve, Upsell & Delight

MCI; Wichita (KS); On-site; USD 30,000 - 40,000; Full time

Job summary

MCI is hiring a Customer Service Representative in Wichita, KS to support commercial and public sector clients. The role involves handling inbound inquiries, troubleshooting technical issues, and assisting customers with products and processes.

Candidates must possess strong communication skills, a high school diploma, and the ability to work in a fast-paced environment. The position requires reliability, problem-solving abilities, and basic knowledge of Microsoft Office. Join MCI for a rewarding career in customer service.

Qualifications

• Must be 18 years or older.
• Strong ability to type swiftly and accurately (20+ words per minute).
• Highly reliable with regular attendance and punctuality.
• Excellent interpersonal skills and ability to build relationships.

Responsibilities

• Listen to and resolve customer issues.
• Utilize systems and technology for account management.
• Recognize and apply sales skills to upgrade customers.
• Ensure first-call resolution through problem solving.

Skills

Organizational skills

Written communication

Oral communication

Problem-solving

Customer service orientation

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows operating system

Job description

MCI is hiring a Customer Service Representative in Wichita, KS to support commercial and public sector clients. The role involves handling inbound inquiries, troubleshooting technical issues, and assisting customers with products and processes.

Candidates must possess strong communication skills, a high school diploma, and the ability to work in a fast-paced environment. The position requires reliability, problem-solving abilities, and basic knowledge of Microsoft Office. Join MCI for a rewarding career in customer service.