Dynamic Inbound Support Specialist — Help Desk & CS

MCI; Wichita (KS); On-site; USD 30,000 - 40,000; Full time

Job summary

MCI is seeking dedicated customer service representatives in Wichita, KS to support inbound customer service and help desk functions. In this role, you will troubleshoot issues and assist customers with product inquiries, ensuring a professional representation of notable brands.

Ideal candidates will possess strong organizational and communication skills, and a customer-focused attitude. The position includes shifts, so reliability is crucial. Join us in promoting a diverse and equal-opportunity work environment.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Basic knowledge of Microsoft Office Suite and Windows.

Responsibilities

• Handle inbound and outbound contacts in a courteous manner.
• Resolve customer issues and follow up as needed.
• Document and process customer claims accurately.

Skills

Organizational skills

Written communication

Oral communication

Customer service orientation

Problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI is seeking dedicated customer service representatives in Wichita, KS to support inbound customer service and help desk functions. In this role, you will troubleshoot issues and assist customers with product inquiries, ensuring a professional representation of notable brands.

Ideal candidates will possess strong organizational and communication skills, and a customer-focused attitude. The position includes shifts, so reliability is crucial. Join us in promoting a diverse and equal-opportunity work environment.