IT Desktop Support Specialist

MCI Careers; Wichita (KS); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Job summary

MCI Careers in Wichita, Kansas, is seeking a Desktop Support Technician to provide on-site and remote tech support. This role involves troubleshooting hardware and software issues, managing inventory, and coordinating with IT teams. Ideal candidates should have strong problem-solving skills, experience in a help desk role, and an Associate’s degree in Computer Science or IT. MCI offers a supportive work environment with competitive compensation and benefits valued by team members.

Qualifications

• Experience in Desktop Support or IT Help Desk roles.
• Proficient in troubleshooting complex issues.
• Excellent verbal and written communication skills.

Responsibilities

• Provide on-site and remote technical support.
• Install and configure hardware and software.
• Manage hardware and software inventory.

Skills

Desktop Support experience

Problem-solving skills

Networking knowledge

Communication skills

Customer service skills

Education

Associate’s degree in Computer Science or IT

Tools

CompTIA certifications (A+, Network+, etc.)

Job description

MCI Careers in Wichita, Kansas, is seeking a Desktop Support Technician to provide on-site and remote tech support. This role involves troubleshooting hardware and software issues, managing inventory, and coordinating with IT teams. Ideal candidates should have strong problem-solving skills, experience in a help desk role, and an Associate’s degree in Computer Science or IT. MCI offers a supportive work environment with competitive compensation and benefits valued by team members.