IT Help Desk Specialist - Fast-Paced Tech Support

MCI; Wichita, Northern (KS, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

MCI is seeking an IT Help Desk Technician in Wichita, KS to provide day-to-day technical support for employees. You will troubleshoot hardware, software, OS, connectivity, and access issues, ensuring users have the tools they need to work effectively.

The ideal candidate has a practical understanding of Windows environments, computer hardware, basic networking, and strong communication and customer service skills. On-site support is required in a fast-paced environment.

Qualifications

• Proficient with Windows operating systems and basic business apps.
• Experience using IT ticketing systems and handling end-user requests.

Responsibilities

• Set up, configure, and image laptops/desktops and IT equipment.
• Install, configure, and update OS, software, and applications.
• Diagnose and resolve common hardware issues (computers, monitors, keyboards, printers).
• Monitor and respond to IT help desk tickets within SLAs.
• Troubleshoot network, Wi-Fi, VPN, and connectivity issues.
• Create/manage user accounts and access permissions.
• Provide first-line technical support to employees.
• Maintain records of support requests and troubleshooting actions.
• Escalate complex issues to IT teams when needed.
• Assist with onboarding, offboarding, and equipment deployment.

Skills

Windows OS

Hardware basics

Networking basics

VPN/Wi-Fi troubleshooting

Ticketing systems

Customer service

Communication skills

Independent work

Education

High School Diploma or equivalent

Tools

IT ticketing systems

Job description

MCI is seeking an IT Help Desk Technician in Wichita, KS to provide day-to-day technical support for employees. You will troubleshoot hardware, software, OS, connectivity, and access issues, ensuring users have the tools they need to work effectively.

The ideal candidate has a practical understanding of Windows environments, computer hardware, basic networking, and strong communication and customer service skills. On-site support is required in a fast-paced environment.