Bilingual Tech Support Specialist (English/Spanish)

MCI Careers; Wichita (KS); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Paid Training

Career Growth

Job summary

MCI Careers is seeking a skilled Technical Support Representative to join their expanding team in Wichita, Kansas. In this role, you will provide first-level support for technical issues, assist with troubleshooting, and guide customers through solutions. This position requires strong communication skills and technical knowledge.

MCI offers a competitive compensation package inclusive of health benefits, paid time off, and growth opportunities, fostering a supportive work environment. Join us at MCI to develop your career in a collaborative setting.

Qualifications

• 1-2 years of technical support or IT helpdesk experience in a contact center.
• Strong knowledge of operating systems, browsers, and common software.

Responsibilities

• Respond to technical support calls, emails, or chats from customers.
• Troubleshoot hardware, software, and connectivity issues.
• Document all interactions and solutions in the ticketing system.
• Maintain up-to-date knowledge of products and services.

Skills

Technical support experience

Communication skills

Problem-solving skills

Fluent in English

Fluent in Spanish

Education

High school Diploma/GED

Diploma or degree in IT or Computer Science

Tools

Ticketing systems

Operating systems

Common software

Job description

MCI Careers is seeking a skilled Technical Support Representative to join their expanding team in Wichita, Kansas. In this role, you will provide first-level support for technical issues, assist with troubleshooting, and guide customers through solutions. This position requires strong communication skills and technical knowledge.

MCI offers a competitive compensation package inclusive of health benefits, paid time off, and growth opportunities, fostering a supportive work environment. Join us at MCI to develop your career in a collaborative setting.