IT Support Specialist, Global Ops Tech (Growth)

Amazon Inc.; Romeoville (IL); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Healthcare from Day 1

401(k) matching

Paid parental leave

Casual dress code

Job summary

Amazon.com Services LLC is seeking an IT Support Associate II for Ops Tech Solutions. You will support operations teams across facilities, troubleshoot IT issues, and help keep devices and networks running smoothly in fast-paced environments.

The role emphasizes customer service, continuous learning, and teamwork; candidates should lift up to 49 lbs and be able to stand/walk long shifts. Company provides healthcare from Day 1, 401(k) matching, and a casual dress code.

Qualifications

• Experience with computer systems and troubleshooting.
• Experience in a dynamic environment with a high degree of customer service.
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours.
• 1+ years of Windows, Mac or Linux OS support.

Responsibilities

• Allocation, maintenance and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handles support requests and procedures across the network.
• Assist in training new hires.
• Continuous learning of new technologies.
• Ability to support customers from multiple buildings in the area, as well as remote customers.

Skills

Troubleshooting

Customer service

Windows support

Mac support

Linux support

Tools

Windows

Mac OS

Linux

Job description

Amazon.com Services LLC is seeking an IT Support Associate II for Ops Tech Solutions. You will support operations teams across facilities, troubleshoot IT issues, and help keep devices and networks running smoothly in fast-paced environments.

The role emphasizes customer service, continuous learning, and teamwork; candidates should lift up to 49 lbs and be able to stand/walk long shifts. Company provides healthcare from Day 1, 401(k) matching, and a casual dress code.