IT Support Specialist - Frontline Tech & Onboarding

Rotolo Consultants Inc.; Slidell (LA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401K plan with partial match

Paid Vacation, Sick Leave, and Holidays

Job summary

A leading landscape maintenance firm in Slidell, Louisiana, is seeking an IT Support Specialist to provide frontline technical support across the organization. This role involves troubleshooting hardware, software, and network issues, assisting employees with Microsoft 365 applications, and coordinating equipment for onboarding. The ideal candidate should have at least 3 years of technical support experience and possess strong communication and customer service skills. This position offers an annual salary of $50,000 along with a comprehensive benefits package.

Qualifications

• 3+ years of experience in a help desk or technical support role.
• Basic understanding of Windows operating systems and Microsoft 365.

Responsibilities

• Receive, log, and prioritize incoming support requests.
• Troubleshoot and resolve common hardware issues.
• Assist users with password resets and account lockouts.
• Set up and configure workstations for new employees.
• Troubleshoot basic network connectivity issues.

Skills

Troubleshooting hardware issues

Microsoft 365 support

Strong communication skills

Customer service orientation

Education

Associate degree in IT or related field

CompTIA A+ certification

Job description

A leading landscape maintenance firm in Slidell, Louisiana, is seeking an IT Support Specialist to provide frontline technical support across the organization. This role involves troubleshooting hardware, software, and network issues, assisting employees with Microsoft 365 applications, and coordinating equipment for onboarding. The ideal candidate should have at least 3 years of technical support experience and possess strong communication and customer service skills. This position offers an annual salary of $50,000 along with a comprehensive benefits package.