Onsite Senior Technical Support Analyst – ITSM & 24/7 Ops

Visionaire Partners; New Orleans (LA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading tech services company is seeking a Technical Support Analyst for a contract-to-hire position in New Orleans. The role involves defining operating procedures, providing 24X7 support for warehouse technologies, and mentoring team members. Candidates must have over 8 years of help desk experience, strong skills in network troubleshooting, and a technical background in vulnerability assessments. This position requires authorization to work in the US without sponsorship.

Qualifications

• 8+ years of help desk support experience.
• High-level understanding of network design and troubleshooting.
• Technical skills in vulnerability assessments and operating systems.

Responsibilities

• Define and document troubleshooting procedures for desktop technologies.
• Provide 24X7 first-line support for warehouse automation.
• Act as primary escalation point during system outages.

Skills

Help desk support experience

Network troubleshooting

Incident response methodology

Operating systems

Vulnerability assessment

Job description

A leading tech services company is seeking a Technical Support Analyst for a contract-to-hire position in New Orleans. The role involves defining operating procedures, providing 24X7 support for warehouse technologies, and mentoring team members. Candidates must have over 8 years of help desk experience, strong skills in network troubleshooting, and a technical background in vulnerability assessments. This position requires authorization to work in the US without sponsorship.