Entry-Level IT Support Technician – Frontline IT

ISC Constructors, LLC; Baton Rouge (LA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Complete benefits package

Excellent wages

Job summary

A leading construction and engineering firm in Baton Rouge seeks a Level 1 IT Support Technician to provide first-level technical support for company technology. Responsibilities include responding to support requests, troubleshooting issues, and assisting with device setups. The ideal candidate has knowledge of hardware and software with a strong customer service mindset. The role offers excellent wages and a complete benefits package, requiring occasional onsite work during business hours.

Qualifications

• Associate’s degree in Information Technology or related field preferred.
• Prior help desk or technical support experience preferred.
• Basic knowledge of computer hardware, software, and mobile devices.

Responsibilities

• Provide first-level technical support for company technology.
• Install and maintain computer hardware and software.
• Document troubleshooting steps and resolutions in the ticketing system.

Skills

Customer service mindset

Troubleshooting ability

Effective communication skills

Knowledge of networking concepts

Education

Associate’s degree in Information Technology

Tools

Microsoft 365 applications

Windows operating systems

Job description

A leading construction and engineering firm in Baton Rouge seeks a Level 1 IT Support Technician to provide first-level technical support for company technology. Responsibilities include responding to support requests, troubleshooting issues, and assisting with device setups. The ideal candidate has knowledge of hardware and software with a strong customer service mindset. The role offers excellent wages and a complete benefits package, requiring occasional onsite work during business hours.