IT Support Specialist - ESOP & Growth

American Engineering Testing Inc; Saint Paul (MN); On-site; USD 57,000 - 67,000; Full time

Benefits offered by this job

Health benefits

Employee Stock Ownership Plan (ESOP)

Professional development opportunities

Job summary

A leading engineering and consulting firm in Saint Paul is seeking an IT Support Specialist to provide frontline technical support. This role ensures reliable access to systems and applications, troubleshooting hardware and software issues while delivering excellent customer service. Candidates should have an Associate’s degree in IT or a related field and familiarity with Microsoft 365 and service desk operations. A comprehensive benefits package, including health benefits and professional development opportunities, is offered.

Qualifications

• 0–2 years of experience in a help desk or technical support role.
• Basic knowledge of Windows OS and networking fundamentals.
• Familiarity with AI productivity tools like Microsoft Copilot.

Responsibilities

• Serve as the first point of contact for technical assistance.
• Troubleshoot and resolve routine hardware and software issues.
• Support onboarding and offboarding activities.

Skills

Customer service

Troubleshooting

Communication skills

Prioritization

Education

Associate’s degree in Information Technology or related field

Tools

Freshservice

Microsoft 365

Active Directory

Job description

A leading engineering and consulting firm in Saint Paul is seeking an IT Support Specialist to provide frontline technical support. This role ensures reliable access to systems and applications, troubleshooting hardware and software issues while delivering excellent customer service. Candidates should have an Associate’s degree in IT or a related field and familiarity with Microsoft 365 and service desk operations. A comprehensive benefits package, including health benefits and professional development opportunities, is offered.