IT Support Specialist – Entry-Level

Jobtailor; Washington (District of Columbia); On-site; USD 48,000 - 72,000; Full time

Job summary

Jobtailor in Washington, DC is seeking an IT support specialist to address IDEMIA IT issues, deliver Level 1 and occasional Level 2 support, and assist with software installation and maintenance. The role involves coordinating with internal users and external providers, ensuring system reliability and asset management in a fast-paced environment.

As part of the team, you will interact with end users for troubleshooting, support server infrastructure, virtualization, and security, and maintain

Qualifications

• Address IDEMIA IT issues per SLAs.
• Resolve Level 1 and some Level 2 requests.
• Assist installation and maintenance of software.
• Communicate with internal and external customers.
• Assist external providers during IT activities.
• Manage IT assets and ensure standards compliance.
• Support server infrastructure, virtualization, and security.
• Install and monitor software applications.
• Interact with end users to troubleshoot issues.

Responsibilities

• Address IDEMIA IT related issues in accordance with service-level agreements
• Provide Level 1 and occasional Level 2 support
• Assist with installation and maintenance of software
• Manage communication with internal and external customers
• Support external providers during IT activities
• Maintain IT assets and ensure compliance with standards
• Support server infrastructure, virtualization, and security
• Interact with end users for troubleshooting

Skills

IT support

Troubleshooting

End user support

Communication

Documentation

Tools

Virtualization

Server administration

Software deployment

Documentation tools

Job description

• Address IDEMIA IT related issues in accordance with service-level agreements


• Solve and document Level 1 and sometimes Level 2 IT needs


• Support installation and maintenance of operating systems, software and applications


• Manage communication with internal and external customers


• Assist external providers during IT activities


• Manage IT assets (computer and communications equipment, servers, licenses)


• Give support to server infrastructure, virtualization, communications, and security


• Interact with end users and support on simple issues and tasks

Requirements

• Addressing IDEMIA IT related issues


• Solving Level 1 and sometimes Level 2 IT needs


• Supporting installation and maintenance of software


• Managing communication with internal and external customers


• Assisting external providers during IT activities


• Managing IT assets and ensuring compliance with standards


• Supporting the server infrastructure and security


• Installing and monitoring software applications


• Interacting with end users for troubleshooting

Core Competencies

Demonstrates expertise in addressing IT-related issues, supporting software installation and maintenance, and managing IT assets while ensuring compliance with standards. Proficient in troubleshooting and providing support to end users and server infrastructure.

Highest-signal resume keywords

• IT Issue Resolution


• Level 1 and Level 2 Support


• Software Installation and Maintenance


• IT Asset Management


• Server Infrastructure Support

ATS Optimization Keywords

Hard Skills

• IT Support


• Troubleshooting


• Software Installation


• Operating System Maintenance


• Virtualization


• Security Support


• Documentation


• Compliance Management


• End User Support


• Communication Management

Soft Skills

• Customer Communication


• Collaboration

Industry Keywords

• IDEMIA


• Service-Level Agreements


• IT Assets


• Server Infrastructure


• Software Applications