IT Support Specialist

Jobtailor

Fort Collins (CO)

On-site

USD 52,000 - 76,000

Full time

14 days+

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Job summary

Jobtailor in Fort Collins, CO is seeking an IT Support Specialist to provide day-to-day IT support, manage incidents, and resolve technical issues across Microsoft, Cisco, and Azure environments.

You will assist end users, participate in on-call rotation, collaborate with internal teams, and contribute to process improvements in a fast-paced setting.

Qualifications

2-3 years of IT support, help desk, desktop support, or related experience.
Experience supporting Microsoft technologies and environments.
Exposure to Cisco networking technologies.
Working knowledge of Microsoft Azure and Azure Fabric.
Strong technical troubleshooting and problem-solving abilities.
Excellent verbal and written communication skills.
Ability to adapt in a fast-paced environment and manage multiple priorities.
Strong customer service and professional relationship-building skills.
Legally authorized to work in the US without sponsorship.
Must demonstrate a 'can-do' attitude.

Responsibilities

Provide day-to-day IT support by managing and resolving incidents, requests, and technical issues.
Troubleshoot hardware, software, network, and system-related problems.
Support end users through effective communication and professional customer service.
Participate in assigned IT projects, including implementation, upgrades, and maintenance activities.
Document issues, resolutions, and support activities in accordance with team procedures.
Collaborate with internal teams to ensure timely resolution of technical challenges.
Maintain and support Microsoft, Cisco, Azure, and Azure Fabric environments.
Participate in an on-call support rotation to address after-hours technical needs.
Continuously identify opportunities for process improvement and operational efficiency.

Skills

IT Support Experience

Technical Troubleshooting

Communication Skills

Customer Service

Problem-Solving

Adaptability

Tools

Microsoft

Cisco

Azure

Azure Fabric

Job description

Provide day-to-day IT support by managing and resolving incidents, requests, and technical issues.
Troubleshoot hardware, software, network, and system-related problems.
Support end users through effective communication and professional customer service.
Participate in assigned IT projects, including implementation, upgrades, and maintenance activities.
Document issues, resolutions, and support activities in accordance with team procedures.
Collaborate with internal teams to ensure timely resolution of technical challenges.
Maintain and support Microsoft, Cisco, Azure, and Azure Fabric environments.
Participate in an on-call support rotation to address after-hours technical needs.
Continuously identify opportunities for process improvement and operational efficiency.

Requirements

2-3 years of IT support, help desk, desktop support, or related experience.
Experience supporting Microsoft technologies and environments.
Exposure to Cisco networking technologies.
Working knowledge of Microsoft Azure and Azure Fabric.
Strong technical troubleshooting and problem-solving abilities.
Excellent verbal and written communication skills.
Ability to adapt in a fast-paced environment and manage multiple priorities.
Strong customer service and professional relationship-building skills.
Legally authorized to work in the US without sponsorship.
Must demonstrate a 'can-do' attitude.

Core Competencies

Demonstrates expertise in IT support, including troubleshooting hardware, software, and network issues, while maintaining Microsoft, Cisco, and Azure environments. Strong communication and customer service skills are essential for effective end-user support and collaboration with internal teams.

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