IT Infrastructure Analyst

Jobtailor; Charlotte (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

Jobtailor is seeking an IT Infrastructure Specialist to provide enterprise-level support for infrastructure and business applications in a fast-paced environment. You will integrate software with hardware, standardize installation procedures, and plan upgrades across IT teams to maximize performance.

The role requires a Bachelor’s in Computer Science or related field, with 1+ year experience or 3 years with a HS/GED.

Qualifications

• Bachelor's degree in Computer Science or related field.
• Minimum 1 year related work experience.
• In lieu of Bachelor’s degree and 1 year related experience, High School/GED and 3 years related experience.
• Experience supporting Corp IT Ops Infrastructure.
• Proven desire to learn in a fast-paced environment, self-starter.
• Strong oral and written communication skills.
• Strong inter-personal skills (listening, conflict management, approachability, negotiations).
• Ability to effectively prioritize activities and focus team efforts based-based priority.
• Ability to research independently, multi-task, and meet deadlines under tight timeframes.
• Ability to build working relationships with different levels within the organization.
• Ability to work effectively in a work plan driven/team environment.
• 1-2 years practical experience with Operating Systems, Software and Hardware.
• 1- 2 years of computer skills, including general usage and support.

Responsibilities

• Provide enterprise level support of technologies needed for infrastructure and business applications.
• Integrate software to enable usage, support, and monitoring of various hardware technologies.
• Develop and maintain routine work procedures and define standard installation and upgrade methodologies.
• Plans, designs, installs and/or supports computer systems.
• Facilitates technical and business planning for upgrades.
• Provides technical guidance related to software and hardware to members of the IT staff.
• Develops (or assists in developing) standards for IT software and hardware.
• Assists in the design and implementation of required systems.
• Integrates software and hardware configurations to maximize performance.
• Coordinates hardware and software upgrades with other areas of IT or other business units.
• Prepares activity and progress reports regarding individual and project activity.
• Keeps abreast of new hardware and software developments, evaluates alternative approaches, and recommends new software or upgrades which enhance operations.

Skills

Enterprise Level Support

IT Infrastructure Management

Software and Hardware Integration

Technical Guidance

Operating Systems Support

Installation Methodologies

Upgrade Methodologies

Routine Work Procedures

Performance Maximization

IT Standards Development

Support for Business Applications

Strong Oral Communication

Strong Written Communication

Inter-Personal Skills

Conflict Management

Negotiation Skills

Education

Bachelor's Degree in Computer Science

High School/GED

Job description

• Provide enterprise level support of technologies needed for infrastructure and business applications
• Integrate software to enable usage, support, and monitoring of various hardware technologies
• Develop and maintain routine work procedures and define standard installation and upgrade methodologies
• Plans, designs, installs and/or supports computer systems
• Facilitates technical and business planning for upgrades
• Provides technical guidance related to software and hardware to members of the IT staff
• Develops (or assists in developing) standards for IT software and hardware
• Assists in the design and implementation of required systems
• Integrates software and hardware configurations to maximize performance
• Coordinates hardware and software upgrades with other areas of IT or other business units
• Prepares activity and progress reports regarding individual and project activity
• Keeps abreast of new hardware and software developments, evaluates alternative approaches, and recommends new software or upgrades which enhance operations.

Requirements

• Bachelors degree in Computer Science or Other Related Degree
• Minimum 1 year related work experience
• In lieu of Bachelors degree(s) AND 1 year(s) related work experience listed above, High School/GED AND 3 year(s) related work experience
• Experience supporting Corp IT Ops Infrastructure
• Proven desire to learn in a fast-paced environment, self-starter
• Strong oral and written communication skills
• Strong inter-personal skills (listening, conflict management, approachability, negotiations)
• Ability to effectively prioritize activities and focus team efforts based-based priority
• Ability to research independently, multi-task, and meet deadlines under tight timeframes
• Ability to build working relationships with different levels within the organization
• Ability to work effectively in a work plan driven/team environment
• 1-2 years practical experience with Operating Systems, Software and Hardware
• 1- 2 years of computer skills, including general usage and support.

Core Competencies

Demonstrates expertise in providing enterprise-level support for IT infrastructure and business applications, with a focus on integrating software and hardware technologies. Capable of developing standards, coordinating upgrades, and maintaining effective communication across teams.

Highest-signal resume keywords

• Enterprise Level Support
• IT Infrastructure Management
• Software and Hardware Integration
• Technical Guidance
• Operating Systems Support

ATS Optimization Keywords

Hard Skills

• Computer Systems Planning
• Software Development
• Hardware Configuration
• Installation Methodologies
• Upgrade Methodologies
• Routine Work Procedures
• Technical Reporting
• Performance Maximization
• IT Standards Development
• Support for Business Applications

Soft Skills

• Strong Oral Communication
• Strong Written Communication
• Inter-Personal Skills
• Conflict Management
• Negotiation Skills

Certifications & Qualifications

• Bachelor's Degree in Computer Science
• High School/GED

Industry Keywords

• Corp IT Ops Infrastructure
• Fast-Paced Environment
• Team Environment
• Multi-Tasking
• Deadline Management