Information Systems Technician – PT

Jobtailor; Provo (UT); On-site; USD 42,000 - 64,000; Full time

Job summary

Jobtailor is seeking a detail-oriented IT Support Professional in Provo, Utah to deliver top-tier customer service and technical assistance. You will manage help desk tasks, deploy software, and assist users with computer usage across hardware and software platforms.

Responsibilities include troubleshooting, logging calls, generating reports, and contributing to cybersecurity defenses while maintaining asset inventories and coordinating with staff on replacements and upgrades.

Qualifications

• 1 year of computer operation and system support experience.
• High School Diploma or GED.
• A valid, lawful Driver License is required.

Responsibilities

• Provide highly skilled customer service.
• Maintain user help desk for technical hardware and software issues per defined organizational policy and procedure.
• Troubleshoot basic hardware and software problems by phone or location.
• Maintain accurate log of support calls and their results.
• Prepare various reports and statistics on support requests.
• Instruct users on basic software/computer use, information systems standards, best practices, and procedures.
• Deploy basic software applications and firmware on workstations, scanners, printers, and other computerized devices.
• Provide frontline cyber security defense including detecting and eliminating system viruses, spyware, malware and other common cyber security attacks.
• Maintain life cycle of hardware and software, including maintaining an accurate inventory, facilitating manufacturer warranties, and analyzing replacement needs.
• Assist other staff members as needed and perform other related duties as required.

Skills

Customer Service

Technical Support

Cyber Security Defense

Software Deployment

Inventory Management

Education

High School Diploma

Tools

Help Desk Software

Computerized Devices

Information Systems

Job description

• Provide highly skilled customer service
• Maintain user help desk for technical hardware and software issues per defined organizational policy and procedure
• Troubleshoot basic hardware and software problems by phone or location
• Maintain accurate log of support calls and their results
• Prepare various reports and statistics on support requests
• Instruct users on basic software/computer use, information systems standards, best practices, and procedures
• Deploy basic software applications and firmware on workstations, scanners, printers, and other computerized devices
• Provide frontline cyber security defense including detecting and eliminating system viruses, spyware, malware and other common cyber security attacks
• Maintain life cycle of hardware and software, including maintaining an accurate inventory, facilitating manufacturer warranties, and analyzing replacement needs
• Assist other staff members as needed and perform other related duties as required

Requirements

• 1 year of computer operation and system support experience
• High School Diploma or equivalent (GED)
• A valid, lawful Driver License is required

Core Competencies

Demonstrates expertise in providing customer service and technical support for hardware and software issues, while maintaining accurate logs and reports. Proficient in deploying software applications and ensuring cybersecurity measures are in place.

Highest-signal resume keywords

• Customer Service
• Technical Support
• Cyber Security Defense
• Software Deployment
• Inventory Management

ATS Optimization Keywords

Hard Skills

• Troubleshooting
• Computer Operation
• System Support
• Software Applications
• Firmware Deployment

Soft Skills

• Communication
• Instruction
• Collaboration

Certifications & Qualifications

• High School Diploma
• Valid Driver License

Industry Keywords

• Technical Hardware
• Technical Software
• Support Calls
• System Viruses
• Malware

Tools & Technologies

• Help Desk Software
• Computerized Devices
• Information Systems