IT Services Field Supervisor

Jobtailor; Orange (CA); On-site; USD 85,000 - 120,000; Full time

Job summary

Jobtailor is seeking an experienced IT support leader in California to oversee frontline IT and field service operations. You will provide timely technical support, mentor peers, coordinate deployments, and ensure documentation and SLAs are met across a distributed team.

Responsibilities include escalating complex issues, coordinating cross-functional work with clients and vendors, and driving continuous improvement in service delivery.

Qualifications

• Proven experience in IT support, network administration, managed services, or related field.
• Leadership or team coordination experience preferred.
• Strong troubleshooting, analytical, and communication skills.
• Experience managing technical projects and coordinating across teams.
• Familiarity with IT infrastructure, ticketing systems, remote support tools, and CRM platforms.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Provide efficient, timely, and well-documented technical support across service requests.
• Serve as a primary escalation point for complex Field Service issues.
• Build relationships with clients, vendors, and stakeholders to deliver customer service.
• Mentor, coach, and support team members through escalations.
• Coordinate desktop deployments, planning, scheduling, and implementation.
• Ensure tickets and tasks are documented and meet SLAs.
• Review and maintain accurate time entries for work.
• Drive accountability and utilization of the ticketing system.
• Lead daily team operations and coordinate field service activities.
• Foster a culture of customer service excellence and continuous improvement.

Skills

IT Support Experience

Network Administration

Troubleshooting Skills

Project Management

Customer Service Excellence

Tools

Ticketing Systems

Remote Support Tools

CRM Platforms

Microsoft Office Suite

Job description

• Provide efficient, timely, and well-documented technical support across a variety of service requests and support tickets.
• Serve as a primary escalation point for complex Field Service issues.
• Build strong relationships with clients, vendors, and internal stakeholders to deliver exceptional customer service.
• Mentor, coach, and support team members through advanced troubleshooting and technical escalations.
• Coordinate desktop deployments, planning, scheduling, and implementation activities.
• Ensure all service tickets and tasks are properly documented and meet established service-level agreements (SLAs).
• Review and maintain accurate time entries for both personal and team-assigned work.
• Drive accountability and effective utilization of the ticketing system.
• Lead daily team operations and coordinate field service activities.
• Foster a culture of customer service excellence, continuous improvement, and professional growth.

Requirements

• Proven experience in IT support, network administration, managed services, or a related technical field.
• Previous leadership, supervisory, or team coordination experience preferred.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical audiences.
• Experience managing technical projects and coordinating work across multiple team members.
• Familiarity with IT infrastructure, ticketing systems, remote support tools, and CRM platforms.
• Proficiency with Microsoft Office Suite.

Core Competencies

Demonstrates expertise in IT support and network administration, with strong capabilities in troubleshooting, project management, and customer service excellence. Proven ability to mentor team members and coordinate technical operations effectively.

Highest-signal resume keywords

• IT Support Experience
• Network Administration
• Troubleshooting Skills
• Project Management
• Customer Service Excellence

ATS Optimization Keywords

Hard Skills

• Technical Support
• Analytical Skills
• Problem-Solving Skills
• Documentation
• Service-Level Agreements (SLAs)

Soft Skills

• Verbal Communication
• Written Communication
• Mentoring
• Coaching
• Team Coordination

Industry Keywords

• Field Service
• Managed Services
• IT Infrastructure
• Customer Service
• Continuous Improvement

Tools & Technologies

• Ticketing Systems
• Remote Support Tools
• CRM Platforms
• Microsoft Office Suite